Account Manager, EMEA (2026 Opportunities)
💰 $80,000 – $130,000/yr
Job Description
About Customer.io
Over 8,000 companies—from scrappy startups to global brands—use Customer.io to send billions of emails, push notifications, in-app messages, and SMS every day. The platform powers automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.
The Role
We're building relationships with experienced Account Managers in the EMEA region who are excited about owning customer growth, driving renewals, and building long-term partnerships. As an Account Manager at Customer.io, you'll manage a portfolio of customers, serve as a trusted advisor, and identify opportunities to expand value over time. You'll partner closely with Customer Success, Sales, Support, and Billing to ensure customers have a thoughtful, consistent experience throughout their lifecycle.
What You'll Do
Serve as the primary point of contact for a portfolio of customers, building strong, long-term relationships
Own renewals and retention strategy within your book of business
Identify expansion, upsell, and cross-sell opportunities and partner with Sales to execute where appropriate
Monitor account health and key performance indicators, proactively identifying risks and opportunities
Develop and execute account plans aligned to customer goals and business outcomes
Coordinate with internal teams—including Customer Success, Support, Product, and Billing—to resolve questions and drive value
Maintain accurate account data and activity within CRM tools
Stay informed on Customer.io product updates and industry trends
What We Value
Customer Empathy: You care deeply about customer outcomes and build trust through consistency and follow-through.
Clarity: You communicate expectations early and don't leave customers or teammates guessing.
Ownership: You take responsibility for your accounts and follow things through to resolution.
Collaboration: You partner naturally across Sales, Customer Success, and Support to deliver a seamless experience.
Curiosity: You're motivated to learn—about customers, our product, and how to continuously improve.
Hiring Timeline
We anticipate opening additional Account Manager roles over the coming months as our business continues to grow. At this stage, we're proactively meeting experienced candidates and running initial recruiter and hiring manager conversations to assess alignment. As roles formally open, we'll move qualified candidates forward and communicate clearly about timing and next steps.
💰 Compensation not publicly listed. Market estimate for similar roles: from $80K–$130K USD annually, varying by experience and location.