Customer Experience Specialist - APAC Remote

Why Clipboard Exists

Clipboard exists to lift as many people up the socioeconomic ladder as possible. The company dramatically improves lives by letting professionals turn extra time and ambition into career growth and financial opportunity through an app-based marketplace that connects workplaces and professionals, enabling on-demand shift bookings and access to on-demand talent.

About Clipboard

Clipboard is a fast-growing Series C marketplace and leader in the Long Term Care vertical, with expansion into Dental, Home Health, and other sectors. As a YC Top Company with a global, remote team of 1,000+ employees, Clipboard has been profitable since 2022. The platform fills millions of shifts annually at partner workplaces across the U.S., serving tens of thousands of professionals yearly.

The Role

Position: Customer Experience Specialist
Location: Fully Remote (APAC)
Start Date: May 4th, 2026

The Worker Operations team at Clipboard owns every part of the worker journey, keeping the marketplace reliable, high-performing, and built on trust. In this entry-level role, you'll start on the front lines while operating with urgency, ownership, and a future leader's mindset. You'll solve hard problems, build deep operational knowledge, and develop into a team leader. Clipboard promotes internally—many current leaders started in this position.

Important: This is a 24/7 operation. Each shift consists of 5 days within a 7-day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support peak times. Shifts are assigned based on business needs.

Required Qualifications

• Fluent, professional-level English (spoken and written)
• 2+ years of customer support experience via chat or voice
• 2+ years using CRMs such as Zendesk or Salesforce
• 2+ years using Google Workspace (Docs, Sheets, Gmail) in a professional setting
• Ability to thrive in fast-paced, cross-functional environments
• Proactive problem-solver who takes initiative without waiting for direction
• Strong attention to detail and commitment to customer satisfaction
• Experience supporting healthcare professionals or marketplace platforms is a plus

What You'll Bring

You're driven, sharp, and not afraid to grow from the ground up. You understand that supporting over 60,000 healthcare professionals requires reliability, empathy, and operational excellence. You're eager to learn the business deeply and eventually lead teams. If you're ready to make a real impact on professionals' careers while building your own, Clipboard is looking for you.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.