Customer Experience Specialist – Remote (Africa, South America, Caribbean)

About Clipboard

Clipboard is a fast-growing Series C marketplace backed by Y Combinator, operating as a leader in the Long-Term Care vertical while expanding into Dental, Home Health, and other sectors. With a global remote team of 1,000+ professionals, we've been profitable since 2022 and fill millions of shifts annually across the U.S., serving tens of thousands of healthcare professionals and workplace partners every year.

Our mission is clear: lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by enabling professionals to turn extra time and ambition into career growth and financial opportunity through our app-based marketplace that connects workplaces with on-demand talent.

The Role

Join our Worker Operations team as a Customer Experience Specialist, where you'll be at the forefront of supporting our community of 60,000+ healthcare professionals. This is an entry-level position designed for ambitious professionals ready to operate with urgency, ownership, and the mindset of a future leader. Many of our current leaders started in similar roles—we promote internally and invest in your growth from day one.

You will:

• Provide exceptional customer support via chat and voice to healthcare professionals on our platform
• Manage customer interactions using industry-standard CRM tools (Zendesk, Salesforce)
• Solve complex operational problems while maintaining platform reliability and trust
• Work across cross-functional teams to enhance the worker journey
• Take initiative in fast-paced environments without waiting for direction
• Build deep operational knowledge to eventually lead teams

Essential Requirements

• Language: Fluent, professional-level English (spoken and written)
• Customer Support Experience: 2+ years in customer support via chat or voice
• CRM Proficiency: 2+ years using Zendesk, Salesforce, or similar platforms
• Productivity Tools: 2+ years using Google Workspace (Docs, Sheets, Gmail) in professional settings
• Work Style: Proactive problem-solver who thrives in fast-paced, cross-functional environments
• Initiative: Takes ownership and drives action independently

Important Details

Location & Schedule: Remote role open to candidates in Africa, South America, and The Caribbean. We operate 24/7. Each shift consists of 5 days within a 7-day cycle (Sunday–Saturday). Both Saturday AND Sunday availability is required to support peak times; shifts are assigned based on business needs.

Start Date: May 4th, 2026

If you're driven, sharp, and ready to grow from the ground up while making a real impact on the lives of healthcare professionals, we want to hear from you.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.