Customer Success Manager - Brazil

About CloudSEK

CloudSEK is one of India's most trusted cybersecurity product companies, headquartered in Singapore and founded in 2015. We are on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. Our team consists of super enthusiastic, passionate, and highly driven people working together to achieve common goals in a joyful, energetic workplace.

We leverage Artificial Intelligence and Machine Learning to create quick and reliable analysis and alert systems that provide rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Our Product Suite

• CloudSEK XVigil – Constantly maps a customer's digital assets, identifies threats, and enriches them with cyber intelligence. Provides workflows to manage and remediate all identified threats including takedown support.
• CloudSEK BeVigil – A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers' attack surfaces. Uses a combination of Mobile, Web, Network, and Encryption Scanners to map and protect known and unknown assets.
• CloudSEK SVigil – Our Contextual AI solution for advanced threat intelligence and analysis.

The Role

As a Customer Success Manager based in Brazil, you will be responsible for driving customer satisfaction, retention, and expansion within your assigned portfolio. You'll work directly with clients to understand their cybersecurity needs, ensure successful product adoption, and identify opportunities for account growth.

This is a fully remote position, ideal for a customer-focused professional with strong communication skills and experience in the B2B SaaS or cybersecurity space. You'll be the primary point of contact for your customers, managing relationships, resolving escalations, and ensuring they realize maximum value from CloudSEK's solutions.

Why Join CloudSEK

Join a rapidly growing company at the forefront of cybersecurity innovation. We've achieved significant accolades and continue to expand our global presence. You'll work with cutting-edge AI and ML technologies while building meaningful customer relationships in a dynamic, energetic culture.

💰 Compensation not publicly listed. Market estimate for similar roles: from $70K, varying by experience and location.