Customer Success Manager (CSM) - North America

About Polar Analytics

Polar is the complete data platform for omnichannel commerce. We connect every data source a brand runs on—Shopify, Amazon, NetSuite, Meta, Google, and Klaviyo—into a single Snowflake warehouse. We layer a commerce semantic layer on top, then add AI so operators can ask questions, get answers, and automate workflows without writing SQL.

Founded by leaders from Turo and Airbnb, Polar brings enterprise-grade data sophistication to fast-growing commerce brands. We support 4,000+ merchants with zero direct competition and a superior solution. Our customers include Quadlock, gorjana, Joseph Joseph, and ARMRA Colostrum.

We've recently shipped MCP integrations with Claude and ChatGPT, advanced AI automations, and an AI Data Engineer that builds connectors on demand. Our positioning: the data layer to build agent workflows for commerce. Customers say things like: "this is a dream come true—it feels like the first time they showed me Shopify."

How We Operate

We publish our operating principles internally and mean every word. Here's what matters most:

• Customer Obsession: Every decision starts with: does this make our users' lives better? If the answer isn't clear, go talk to a customer before you build anything.
• Own the Number: Every metric has an owner. If it's yours, know it cold—the trend, the why, the plan. Don't wait for someone to ask.
• Raise the Pace: Always ask: what would it take to do this in half the time? Speed is our edge. We try 100 things while competitors try one.
• Don't Fail Silently: If something's broken, say it. If you're stuck, raise your hand. Hiding problems is the one thing that will actually get you in trouble.
• Here to Win, Not to Be Right: Quiet ego, loud standards. Don't fight to be right—fight to win together. Be ruthless on quality, never rude about it.
• Optimize for Polar, Not Your Function: "Not my scope" doesn't exist here. If it makes us win, it's your scope.

We're a remote-first team that runs daily standups, ships weekly, and holds ourselves to a standard most companies talk about but don't enforce. We're transitioning from founder-led intensity to systematic company intensity—which means we need people who can maintain the pace autonomously.

The Role: Customer Success Manager

You'll be the strategic link between Polar and our most important North American customers. This is real ownership—you'll drive customer outcomes, expand revenue, and directly influence product decisions based on customer feedback. You'll work with brands that depend on us to run their business, meaning your impact is immediate and measurable.

This role requires someone who can navigate complex stakeholder relationships, understand eCommerce operations deeply, and translate customer needs into action for our product and engineering teams. You'll own your accounts end-to-end, from onboarding through expansion and renewal.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.