Customer Care Associate - APAC

About Remote

Remote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents, and all positions are fully remote.

With Innovation as one of our core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform.

The Position

The Customer Care Associate position at Remote is focused on supporting our standard users across various verticals and product areas. This is an exciting opportunity to join Remote at a pivotal growth stage. You will be responsible for providing exceptional customer support via email and live messaging channels, while maintaining high productivity standards and a relentless focus on the customer journey.

Key Responsibilities

• Solve customer support tickets weekly across various Remote verticals
• Maintain productivity standards while ensuring high attention to detail with a healthy obsession with customer journey and advocacy
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Collaborate with multiple stakeholders to resolve customer issues effectively
• Document solutions and contribute to knowledge base improvements

Requirements

• Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs
• Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support
• Experience using CRM tools to manage customer interactions and support workflows
• Proven ability to collaborate with multiple stakeholders who have varying priorities
• Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others
• Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably
• Fluent in written and spoken English

Nice-to-Have

• Experience working remotely or in a fast-growing organization
• Familiarity with HR, Payroll, Healthcare, and/or Pension systems

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.