Customer Success Manager
💰 $70,000 – $110,000/yr
Job Description
About Sword Health
Sword Health is transforming healthcare through an AI-first approach, making world-class medical care accessible anytime, anywhere while significantly reducing costs for payers, self-insured employers, national health systems, and healthcare organizations globally. Founded on the principle that AI and clinical expertise can work together to improve patient outcomes, Sword has expanded from pain care into women's health, movement health, and mental health solutions.
Company Impact & Growth:
- 700,000+ members across three continents have completed 10 million AI sessions since 2020
- 1,000+ enterprise clients have avoided over $1 billion in unnecessary healthcare costs
- 42 clinical studies and 44+ patents backing our approach
- $500+ million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund
- Recent $4 billion valuation during period of hyper-growth and expansion
The Problem We Solve
2 billion people worldwide are limited by physical pain annually. Sword enables members to access personalized physiotherapy from home with ongoing support from licensed clinicians. Our clinically-proven approach consistently delivers superior outcomes compared to conventional care delivery models, making high-quality musculoskeletal care accessible globally.
Our Market Position
Sword partners with forward-thinking Fortune 100 and 500 companies, insurers, health systems, and employers across the U.S., Canada, Europe, and Australia. We're scaling rapidly and seeking high-caliber individuals passionate about advancing human health at scale.
The Role
As a Customer Success Manager, you'll be instrumental in driving client satisfaction, retention, and expansion within our growing enterprise customer base. This remote position offers the opportunity to work alongside a global team of healthcare innovators during a transformative period for Sword Health.
💰 Compensation not publicly listed. Market estimate for similar roles: from $70K–$110K USD annually, varying by experience and location.