Fulfillment Associate - Remote

About Loot Labs

Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery. Through our flagship product, Boxed.gg, we are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to fans' doorsteps.

We are a community-first company that has served over 500,000 collectors and fostered an active community of 125,000+ Discord members. Our leadership team includes veterans from Microsoft, Twitch, 2K, and Boeing, bringing deep expertise in product development and scaling. Since our inception in 2023, we've experienced significant year-over-year growth and are preparing for our most ambitious expansion yet—across product offerings, strategic partnerships, and next-generation collector experiences.

We operate as a remote-first organization that values high autonomy, low ego, and trusts our team to build from anywhere in the world. If you're ready to build products that spark joy at a global scale, this is the right place for you.

Role Description

The Fulfillment Associate is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. This role is critical to our supply chain operations and involves a comprehensive range of tasks from inventory management to packing and shipping orders. You'll be the backbone of our fulfillment operations, ensuring every collectible reaches our community members in perfect condition.

Key Responsibilities

• Order Processing: Accurately pick items from inventory based on customer orders and order specifications.
• Quality Control: Inspect products for defects or damages before packaging to ensure customer satisfaction.
• Packaging: Securely package products using appropriate materials to prevent damage during transit and maintain brand presentation.
• Inventory Management: Restock inventory, conduct inventory audits, and maintain accurate stock levels across warehouse systems.
• Shipping & Logistics: Label and ship packages, ensuring the correct carrier service is used and tracking information is properly recorded.
• Returns Processing: Handle returns professionally, inspect returned items for condition, and restock or process as appropriate.
• Documentation: Maintain accurate records of inventory movements, orders processed, and returns to ensure data integrity.
• Customer Service: Assist with customer inquiries related to shipping status, order tracking, and delivery concerns.
• Team Collaboration: Work closely with team members to meet daily fulfillment targets and maintain operational excellence.

Required Qualifications

• Education: High school diploma or equivalent required.
• Technical Skills: Basic computer proficiency, including familiarity with inventory management software and order processing systems.
• Attention to Detail: Ability to accurately pick, pack, and process orders with minimal errors.
• Physical Requirements: Ability to lift, carry, and move items weighing up to 50 lbs regularly; comfortable standing for extended periods.
• Time Management: Strong organizational skills with the ability to prioritize tasks and meet daily fulfillment targets.
• Communication: Clear communication skills to collaborate effectively with team members and assist customers.

Preferred Qualifications

• Prior experience in warehouse operations, fulfillment centers, or inventory management.
• Experience with warehouse management systems (WMS) or inventory software platforms.
• Familiarity with eCommerce fulfillment processes and best practices.
• Experience working in fast-paced, growth-stage environments.
• Knowledge of the collectibles or gaming industry is a plus.

Why Join Loot Labs?

You'll be joining a mission-driven team that's redefining how millions of people collect and share their passions. We offer a remote-first work environment with genuine autonomy, competitive compensation, and the opportunity to contribute meaningfully to a rapidly growing company. You'll work alongside talented individuals from leading tech and entertainment companies, in an organization that values collaboration, innovation, and fun.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.