Client Manager

About Goodway Group

Goodway Group is one of AdAge's 2025 Best Places to Work. As an independent, remote-first media and marketing services firm with over 90 years of industry experience, we combine the stability of an established company with startup agility. Our diverse team of digital strategists, media practitioners, technologists, and data scientists spans the U.S. and UK, delivering award-winning work recognized by Ad Age, Ad Exchanger, and MarTech Breakthrough Awards. We're also a certified service partner to The Trade Desk.

The Role

The Client Manager (CM) is the operational anchor for client partnerships, responsible for day-to-day account management, delivery integrity, and working-level client relationships. You'll translate strategy into action, ensure plans execute accurately, and keep internal and external teams aligned with clarity and confidence.

Positioned between the Client Strategy Director and Client Coordinator, you own timelines, workflows, dependencies, and communication cadences. While this role doesn't set channel strategy or media plans, you play a critical role in pressure-testing feasibility, surfacing risks, and ensuring delivery meets agreed SLAs and client expectations. Clients rely on you to make work run smoothly and proactively address issues before they escalate.

Key Responsibilities

• Manage day-to-day client account operations and maintain strong working relationships with assigned accounts
• Own project timelines, workflows, and internal/external team dependencies
• Establish and maintain communication cadences with clients and cross-functional teams
• Pressure-test strategy feasibility and surface potential delivery risks early
• Ensure all deliverables meet agreed Service Level Agreements (SLAs) and client expectations
• Proactively identify and resolve issues before escalation
• Coordinate with internal teams to ensure smooth execution of media plans
• Manage RFP processes with vendors and maintain vendor communications

Required Experience

• 2-3 years of media experience at an advertising agency or marketing firm
• Demonstrated experience with RFP (Request for Proposal) management and vendor coordination
• Strong knowledge of media best practices and industry standards
• Ability to manage multiple accounts and competing priorities simultaneously
• Excellent communication skills, both written and verbal
• Strong organizational and project management capabilities

Why Join Goodway Group

We offer the security of a 90+ year legacy company combined with a dynamic, startup mentality. Our remote-first culture means flexibility and autonomy, while our focus on innovation ensures you'll work with cutting-edge marketing technology and data-driven strategies. As a multiyear winner of industry awards for inclusive workplace practices, we're committed to building a diverse team where your contributions matter.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.