Account Manager – Digital Infrastructure

About This Role

Join Inflect as an Account Manager and become the linchpin of our customer engagements. You'll execute and manage the complete customer lifecycle, ensuring seamless coordination and flawless execution of digital infrastructure deals. This hybrid position blends project management with customer support, directly enabling our Sales team and Solution Advisors to drive revenue growth and deliver exceptional client outcomes.

In this role, you'll be responsible for orchestrating customer meetings, ensuring all stakeholders have the context and information needed to maximize productivity. You'll manage technical resources and stakeholder time efficiently, providing regular updates on open leads and deals while proactively identifying and mitigating engagement risks before they impact project delivery.

Key Responsibilities

• Manage the complete customer lifecycle from deal closure through successful project execution and renewal planning
• Coordinate and facilitate customer meetings with internal teams (Sales, Solution Advisors, technical resources) to ensure alignment and clear communication
• Maintain accurate, up-to-date documentation in Salesforce and generate regular status reports for stakeholder alignment
• Track quote requests, inform Solution Advisors of progress, and proactively communicate with customers about additional projects and upcoming renewals
• Monitor open leads and deals, providing stakeholders with timely updates and strategic insights
• Identify potential engagement risks and address them proactively to ensure smooth project delivery
• Build and nurture long-term client relationships, consistently exceeding expectations
• Collaborate effectively with cross-functional teams to achieve engagement objectives

About You

Core Strengths: You're an organizational expert—the kind of person who naturally spots inefficiencies and improves processes. Your exceptional organizational skills are matched by your ability to communicate clearly and contextually via email and in meetings. You understand the importance of providing the right information to the right stakeholders at the right time.

Experience & Mindset: You have relevant experience in digital infrastructure, technology services, or adjacent industries. You thrive in dynamic environments, expertly managing multiple priorities while adapting to changing circumstances. You're energized by seeing deals take shape and guiding them through successful execution. You're never content to wait—you stay one step ahead, anticipating risks and addressing them proactively.

Collaboration & Excellence: You're a dedicated team player who drives successful outcomes for both clients and your organization. You excel at building relationships, understanding client needs, and ensuring those needs are met and exceeded. Your commitment to meticulous documentation, high-quality standards, and Salesforce excellence demonstrates your dedication to professional excellence.

About Inflect

Inflect is revolutionizing how companies buy and sell digital infrastructure—including datacenter, cloud, and network services. These services form the building blocks of the internet and are fundamental to every modern industry. Traditionally, digital infrastructure procurement has been manual, fragmented, and inefficient. We're changing that through intelligent automation and marketplace innovation.

We're a collaborative organization that values operational excellence, clear communication, and team-driven success. Our culture rewards proactive problem-solving, meticulous attention to detail, and a genuine commitment to client success.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.