Junior Customer Support Agent - RiseGuide EdTech

About RiseGuide

RiseGuide is a rapidly scaling EdTech product built on the principles and examples of outstanding role models. Our platform helps users break habits with insights from Andrew Huberman and Simon Sinek, master social media strategies from Alex Hormozi and MrBeast, and launch businesses inspired by Richard Branson and Steve Jobs. We're on a mission to revolutionize the self-improvement industry and surpass MasterClass in impact.

Our Track Record:

• 150,000+ paid users with a 4.6/5 rating on the App Store
• Achieved unit economics within 6 weeks and scaling aggressively since
• Top 3 revenue-generating launch in the Genesis ecosystem over the last 2 years
• 35+ team members from industry leaders including BetterMe, Welltech, Jooble, and leading international management programs

We are SKELAR, a venture builder creating international product-driven IT companies following venture investment principles. Together with co-founders, we assemble strong teams to launch product IT businesses and win in global markets.

The Role: Junior Customer Support Agent

We're building our in-house customer support team from the ground up and seeking a dedicated Junior Customer Support Agent to be the voice and face of RiseGuide to our global user base.

Key Responsibilities

• Customer Communication: Respond to user inquiries through email and chat, with future expansion to phone support. Work flexible shifts including night shifts while maintaining KPI targets.
• Process Improvement: Contribute to enhancing support processes, from refining macros to testing and implementing new tools and workflows.
• Product Mastery: Develop deep product knowledge beyond other team members. Quickly master all support workflows, identify pain points, and help make the service more intuitive and efficient for users worldwide.
• Issue Escalation: Carefully gather information for complex queries and escalate to technical support, product, and legal teams as needed.

Required Qualifications

• 3+ months of customer support experience (candidates from related fields also considered)
• Fluent English (B2+ level) with comfortable written and verbal communication with global users
• Strong attention to detail when collecting information for escalations
• High empathy and customer-centric approach—delivering positive experiences even in difficult situations
• Quick adaptability to new workflows, tools, and processes

Nice-to-Have Skills

• Experience with Zendesk
• Understanding of key support metrics: First Response Time, Resolution Time, CSAT, and ability to influence these KPIs through your work

Why Join Us

• Enter a rapidly growing product startup at a critical scaling phase
• Work in an English-speaking environment with a global team
• Shape support processes from the ground up in an organization that values initiative
• Develop expertise in a high-impact EdTech platform used by 150,000+ users
• Be part of a team of proven professionals from leading companies
• Embrace challenges, autonomy, and meaningful responsibility

If you thrive in fast-paced environments, listen deeply to users, keep metrics in focus, and excel at bringing order to chaos while explaining complex ideas simply—this is your opportunity. We're looking for someone ready to grow with a founding team that values impact, learning, and excellence.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.