Customer Success Manager, Commercial

About Nooks.ai

Nooks is the AI Sales Assistant Platform (ASAP) that automates repetitive tasks, enabling sales representatives to focus on the human elements of selling and pipeline generation. The platform has empowered thousands of sales reps to hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline value. Nooks is trusted by leading companies including HubSpot, Rippling, and hundreds of enterprise organizations globally.

As a high-growth company backed by over $70M in funding from top-tier VCs including Kleiner Perkins—marking their first sales-tech investment in over a decade—Nooks has demonstrated exceptional momentum. The company has achieved 4x ARR growth followed by 3x growth, with plans to 3x again this year, reflecting strong market demand and product-market fit.

The Role

We're seeking a Commercial Customer Success Manager to ensure customers maximize value from Nooks and deliver exceptional experiences. This position requires wearing multiple hats across the customer lifecycle: onboarding new customers, proactively addressing adoption challenges, providing strategic content support, and managing the renewal process. Success in this role means relentlessly focusing on customer value as the foundation for renewals and expansion opportunities.

This is a hybrid position requiring 3 days per week in our San Francisco office to build company culture and foster team collaboration.

Key Responsibilities

• Manage a portfolio of approximately 45 commercial accounts, maximizing Nooks' impact and value for users, stakeholders, and their business outcomes
• Onboard new customers seamlessly, ensuring smooth integration of Nooks into existing sales processes and workflows
• Analyze customer usage metrics and feature adoption to identify expansion opportunities and lead proactive upsell conversations
• Monitor customer health indicators and develop proactive retention strategies to address concerns before they escalate
• Provide technical support to customers as needed, serving as a trusted advisor
• Collaborate on developing scalable customer success approaches that meet customer needs efficiently without sacrificing quality
• Act as the voice of the customer within Nooks, delivering product feedback to ensure commercial customer requirements are met

Required Experience & Skills

• Sales domain expertise with demonstrated experience working alongside GTM stakeholders and sales leaders
• 2+ years of B2B SaaS Customer Success Manager experience managing portfolios of 45+ accounts with a proven track record of successful renewals
• 2+ years of product implementation and customer onboarding experience in SaaS environments
• Strong ability to manage multiple priorities, build relationships, and drive customer outcomes in a fast-paced environment
• Excellent communication skills with the ability to translate technical product capabilities into business value
• Data-driven mindset with proficiency in analyzing metrics and translating insights into action

Why Join Nooks

Join a high-performing team at a company experiencing exceptional growth and backed by leading venture investors. You'll work with innovative AI-powered sales technology, collaborate with industry-leading customers, and have meaningful impact on how sales teams work and succeed globally. This role offers the opportunity to shape customer success strategy at a critical growth stage while working in a fun, inclusive culture.

💰 Compensation not publicly listed. Market estimate for similar roles: from $70K, varying by experience and location.