Instructional Designer

About Roadie

Roadie, a UPS company, is a leading logistics and delivery platform transforming modern retail with unmatched delivery coverage, flexibility, and visibility. The company reaches 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — providing seamless, scalable delivery solutions. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions including local same-day delivery, big and bulky item delivery, ship-from-store, and DC-to-door services.

The Role

As an Instructional Designer at Roadie, you will be responsible for developing engaging, interactive, and effective learning materials and resources tailored to the unique needs of the Customer Experience (CX) team. This is a strategic position where you'll collaborate closely with cross-functional teams, including product managers, content creators, and subject matter experts, to design and deliver high-quality training programs and resources that empower our remote workforce to succeed.

You'll play a crucial role in building a learning culture that supports team development, improves performance, and enhances the overall employee experience across Roadie's distributed workforce.

What You'll Do

• Collaborate with CX stakeholders to conduct comprehensive needs assessments, identify learning objectives, and determine appropriate learning strategies for the CX team
• Design, develop, and implement a variety of instructional materials, including digital learning modules, presentations, tutorials, videos, job aids, and other resources using proven instructional design principles and best practices
• Create interactive and engaging learning experiences that cater to diverse learning styles and preferences, ensuring accessibility and effectiveness across all learners
• Conduct thorough learning evaluations to measure the effectiveness and impact of learning interventions across all levels — from reaction through results
• Continuously iterate and improve upon instructional materials based on feedback from facilitators, learnings, and needs analysis data
• Stay abreast of industry trends and emerging technologies in instructional design and adult learning to inform the development of innovative, cutting-edge learning solutions
• Collaborate with external vendors and partners as needed to augment in-house expertise and resources
• Provide guidance and support to internal teams and stakeholders on instructional design principles, best practices, and learning strategy implementation

What You Bring

• Bachelor's or Master's degree in Instructional Design, Education, Learning Sciences, or a related field
• Proven experience of 3+ years in instructional design, e-learning development, and instructor-led training delivery
• Strong knowledge of instructional design principles, adult learning theory, learning evaluation frameworks, and instructional technology tools and platforms
• Hands-on experience with learning management systems (LMS) and content management systems (CMS)
• Demonstrated proficiency using Articulate Storyline, Rise, and other rapid e-learning development tools
• Excellent project management skills with the ability to manage multiple projects simultaneously while maintaining high quality standards
• Strong communication and collaboration skills with the ability to work effectively with diverse stakeholders at all organizational levels
• Experience developing training for remote or distributed teams is highly valued
• Portfolio or examples of instructional design work demonstrating your approach to solving learning challenges

Why Join Roadie

Roadie offers a dynamic environment where your instructional design expertise directly impacts how thousands of team members learn, grow, and succeed. You'll work with innovative technologies, a supportive cross-functional team, and the backing of UPS's resources while maintaining the agility of a growing platform. This remote position provides flexibility while allowing you to make a meaningful contribution to employee development and organizational success.

💰 Compensation not publicly listed. Market estimate for similar roles: from $90K, varying by experience and location.