Service Delivery Specialist

About Presence Learning

Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K–12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 7 million teletherapy sessions delivered, we're dedicated to ensuring every child has access to the support they need.

At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on "cameras on" engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events.

About the Role

As a Service Delivery Specialist, you will own the day-to-day execution of service delivery across a portfolio of districts aligned to National, East, or West regional accounts. You'll lead delivery conversations, manage provider alignment, and ensure referrals are fulfilled on time and in line with Presence's revenue goals.

You'll work cross-functionally to align the right providers to the right students, ensuring they are set up for success and delivering services that meet the Presence Standard for clinical quality. This role requires a strong business mindset, clear communication, and the ability to guide districts toward solutions that reflect our proven delivery model while maintaining the highest expectations for therapy excellence.

To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday–Friday, 12–5 p.m. ET) with standard business hours of 9 a.m.–6 p.m. in your local time zone. For this role, limited travel may be required for team offsites or key district visits.

Key Responsibilities

District Execution & Ownership:

• Own day-to-day service delivery execution across assigned districts, managing a portfolio tied to annual revenue targets aligned to National, East, or West regional accounts
• Lead delivery conversations with district stakeholders, ensuring alignment and progress toward contract goals
• Guide district partners toward solutions aligned with Presence's service model
• Manage provider alignment and ensure referrals are fulfilled on time and within quality standards
• Track performance metrics and report on service delivery outcomes against regional targets

Clinical Quality & Provider Management:

• Ensure providers are matched appropriately to student needs and district requirements
• Maintain accountability for clinical quality standards aligned with Presence's delivery model
• Facilitate communication between clinicians, school administrators, and Presence leadership
• Identify gaps in service delivery and develop solutions collaboratively

Business Alignment & Growth:

• Drive expansion opportunities within existing district partnerships
• Contribute to revenue goals through effective service delivery and stakeholder management
• Identify and escalate risks to service delivery that could impact contract performance
• Collaborate with cross-functional teams including clinical, operations, and account management

Communication & Relationship Building:

• Build and maintain strong relationships with district leadership, school administrators, and clinical staff
• Communicate proactively about service delivery status, challenges, and successes
• Participate in team offsites and school/district visits to strengthen partnerships
• Document processes and maintain clear records of service delivery agreements and outcomes

What We're Looking For

You bring a combination of business acumen, relationship management skills, and operational excellence to this role. You have experience managing complex service delivery across multiple stakeholders and can balance business objectives with clinical quality standards. Your communication style is clear and professional, and you're comfortable having difficult conversations when needed to advance service delivery goals.

You're detail-oriented and analytical, capable of tracking multiple district portfolios simultaneously while maintaining focus on key performance indicators. You understand K–12 school environments and have experience working with education stakeholders, school administrators, or similar institutional partners. Your ability to listen, adapt, and guide teams toward collaborative solutions makes you effective in matrix environments.

Why Join Presence Learning?

You'll contribute to a mission-driven organization that's transforming access to mental health and therapeutic services for children nationwide. Work with a talented, collaborative team committed to clinical excellence and student outcomes. Enjoy the flexibility of remote work while maintaining the connection and support of a growing organization. Advance your career in a rapidly scaling company with clear opportunities for professional development and leadership growth.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.