Senior Forward Deployment Engineer - Moveworks

About the Role

ServiceNow is seeking a talented Senior Forward Deployment Engineer to join the Moveworks team in a fully remote capacity. This is an exciting opportunity to work at the intersection of enterprise automation and AI-powered customer service solutions.

As a Senior Forward Deployment Engineer, you will be responsible for designing, implementing, and optimizing deployment strategies for Moveworks' cutting-edge conversational AI platform. You'll work directly with enterprise clients to ensure seamless integration of Moveworks technology into their existing ServiceNow ecosystems, driving adoption and maximizing business impact.

Key Responsibilities

• Lead deployment planning and execution for enterprise clients, ensuring successful implementation of Moveworks within ServiceNow environments
• Collaborate with cross-functional teams including product, sales, customer success, and professional services to deliver world-class solutions
• Develop and maintain best practices documentation, runbooks, and deployment frameworks
• Provide technical guidance and mentorship to junior engineers and deployment teams
• Troubleshoot complex integration challenges and implement scalable solutions
• Gather customer feedback and requirements to inform product development roadmaps
• Stay current with ServiceNow platform updates and Moveworks feature releases
• Optimize deployment workflows to reduce implementation timelines and improve customer satisfaction

Required Qualifications

• 5+ years of experience in enterprise software deployment, systems engineering, or related technical roles
• Deep expertise with ServiceNow platform architecture and best practices
• Strong understanding of conversational AI, chatbots, or intelligent automation technologies
• Demonstrated ability to manage complex technical projects and stakeholder relationships
• Excellent problem-solving and communication skills
• Experience working in fast-paced, startup or scaling technology environments

Preferred Qualifications

• Certification in ServiceNow (CAD, CIS, or equivalent)
• Experience with API integrations and workflow automation
• Knowledge of ITSM, HR Service Delivery, or Customer Service Management modules
• Background in customer-facing technical roles or consulting

Why Join ServiceNow & Moveworks

You'll have the opportunity to shape the future of enterprise automation and AI-driven customer experiences. Working with Moveworks means you'll be at the forefront of conversational AI innovation, collaborating with world-class engineers and serving some of the world's largest enterprises. ServiceNow's commitment to culture, growth, and impact creates an environment where you can thrive professionally and make a meaningful difference.

Work Environment

This is a fully remote position, allowing you to work from anywhere in the world. You'll collaborate with a distributed, global team and have the flexibility to manage your work schedule while meeting project deliverables and customer commitments.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.