Customer Care Associate, Group Orders

About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform empowers employees to place meal orders with their favorite restaurants while actively combating food insecurity in local communities. Every meal ordered on Sharebite generates a meal donation through trusted local partners including Feeding America and City Harvest. To date, Sharebite has donated over 15 million meals globally. Being well-fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join our mission to bring do-good, feel-good eating to the world.

About the Role

As a Customer Care Associate, Group Orders, you will be instrumental in delivering the highest level of support to our Group Order clientele. You will receive comprehensive training on the Sharebite order platform, restaurant dynamics and operations, and customer support best practices. This specialized role oversees the flawless execution of daily Group Orders by serving as the ultimate resource for both our clients and restaurant partners. If you are passionate about specialized customer support and thrive in fast-paced startup environments, this role is ideal for you.

Key Responsibilities

• Work directly with restaurant partners to resolve real-time order-related issues and ensure operational excellence
• Respond promptly to customer emails and phone calls in a fast-paced, time-critical environment
• Ensure strict adherence to Group Order operations, procedures, and platform systems
• Constructively handle and supervise order escalations and customer complaints with professionalism
• Collaborate with management and leadership to develop and improve support strategies that enable rapid team and platform growth
• Serve as a dedicated resource to prestigious clients and valued restaurant partners regarding all aspects of daily Group Order operations

Required Skills & Experience

• Phone Skills: Excellent communication abilities with comfort and confidence in phone-based work
• Empathy: Ability to identify with customer challenges and provide competent, compassionate assistance
• Collaborative Mindset: Excitement to work with close-knit teams pursuing common goals daily
• Assertiveness: Confidence in upholding Sharebite service standards while communicating effectively with customers and partners
• Written & Verbal Communication: Ability to assess and respond succinctly, relevantly, and professionally to customer communications
• Coachability: Appreciation for feedback and commitment to continuous learning and professional development
• Dynamic Problem-Solving: Comfort with ambiguity and ability to apply core concepts creatively to solve problems on the fly

This is an excellent opportunity to join a purpose-driven company making a real impact on food security while providing world-class customer support. You'll gain specialized expertise in group ordering operations, restaurant logistics, and B2B customer management in a supportive startup environment.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.