Community Programs Lead
💰 $80,000 – $130,000/yr
Job Description
About Pickle
Pickle is a peer-to-peer rental marketplace unlocking the value of billions of underutilized items sitting in consumers' closets. We make it easy to rent high-quality items exactly when you need them — with fast, convenient fulfillment and an on-demand experience as seamless as shopping. We're building a new kind of commerce layer powered by dynamic local supply, where access is more convenient than ownership.
Pickle is now live nationwide and scaling rapidly across key markets including NYC, LA, Miami, Dallas, Austin, and Chicago, with 400K+ items already listed for rent. Backed by Series A funding from FirstMark and Craft Ventures, we're moving fast to build the future of access-driven shopping.
About The Role
We're hiring a Community Programs Lead to own and scale Pickle's Growth Fellow and Brand Ambassador ecosystem nationwide and beyond. This role is responsible for transforming our community into a consistent, scalable growth engine that drives measurable marketplace activity and brand awareness.
You'll define program structures, manage cohorts across multiple markets, and ensure high-quality activations, referrals, and community engagement. This is a highly operational, people-focused role ideal for someone who loves building systems, managing distributed communities, motivating program members daily, and driving outcomes through people-centered leadership.
Key Responsibilities
Program Strategy & Structure
- Define and evolve the structure, incentives, and expectations for Growth Fellows and Brand Ambassadors
- Build scalable systems to support program growth across markets
- Identify opportunities to improve performance and drive operational efficiency
Program Ownership & Execution
- Own full execution of Growth Fellows (city-based, MBA, non-undergrad programs) and Brand Ambassador programs
- Manage strategy and oversee execution of College Growth Fellow program
- Manage full cohorts across multiple markets simultaneously
- Drive consistent, high-quality activations and in-market events
- Ensure Fellows and Ambassadors activate weekly through events, referrals, and community engagement
- Lead comprehensive onboarding, training, and weekly communication including calls, check-ins, and performance tracking
Systems, Tracking & Optimization
- Track program performance across key metrics and markets
- Monitor cohort engagement, output, and retention rates
- Continuously refine playbooks for onboarding, activations, and engagement
- Identify and implement optimizations to maximize program ROI and member satisfaction
Community Building & Relationships
- Build genuine relationships with program members across all cohorts
- Foster community culture and peer-to-peer support among Fellows and Ambassadors
- Celebrate wins and maintain motivation across geographically distributed teams
💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.