Account Manager - Los Angeles

About Spotlight Media

Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don't believe in cookie-cutter playbooks—every strategy we craft is custom-built to unlock our clients' full potential on TikTok Shop. As a TikTok Shop–only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform.

We've guided brands through the full funnel—from launch to scaling into the millions in GMV—and we're just getting started. We believe the future of e-commerce is social. That's why we're building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns—it's a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly. Our culture is high-performing, entrepreneurial, and unapologetically ambitious.

Role Overview

We're looking for an Account Manager based in Los Angeles. While this is a remote role, you must be based in Los Angeles due to our client needs.

You'll be the execution engine for TikTok Shop accounts, working directly under a Senior Account Manager. You'll help translate strategy into action, keep projects moving, maintain shop health, and deliver consistent, high-quality execution across teams.

This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you'll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy—with a clear path to Senior Account Manager typically within 6–12 months for strong performers.

What You'll Do

Client Operations & Communication

• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs
• Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly
• Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline

TikTok Shop Execution & Health

• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups
• Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early
• Coordinate with internal teams to resolve fulfillment, content, and platform issues quickly
• Track performance KPIs and maintain dashboards that feed into client reporting

Why Join Spotlight

You'll join a team of high-performers building the future of social commerce. You'll have the trust, resources, and runway to redefine what's possible for the world's leading brands. This role offers rapid growth, clear visibility into advancement, and the opportunity to develop expertise in TikTok Shop—one of the fastest-growing e-commerce platforms.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.