About Roadie

Roadie, a UPS company, is a leading logistics and delivery platform transforming modern retail with unmatched delivery coverage, flexibility, and visibility. With a network of over 310,000 independent drivers nationwide, Roadie reaches 97% of U.S. households across more than 30,000 zip codes—from urban centers to rural communities. The company provides seamless, scalable delivery solutions including same-day local delivery, big and bulky item delivery, ship-from-store, and DC-to-door services. Learn more at www.roadie.com.

The Role: Product Operations Intern

As a Product Operations Intern at Roadie, you'll play a vital role supporting the Product team in a fully remote position. This internship offers hands-on experience in project management, operations coordination, and product development within a collaborative, fast-paced environment. You'll work directly with product managers and cross-functional teams to streamline workflows, maintain critical project documentation, and ensure operational excellence across the organization.

Key Responsibilities

Review and organize outdated or redundant project items within Jira and related project management tools to improve team efficiency
Support documentation efforts by updating process guides, templates, and team resources to maintain current best practices
Collaborate with team members to identify opportunities for improving project organization and workflow consistency across the product organization
Assist with meeting coordination, including note-taking, action item tracking, and follow-up communication to ensure accountability
Prepare project summaries, status updates, and internal documentation to support stakeholder communication and decision-making
Participate in PM and Scrum team meetings to gain direct exposure to Agile project management practices and industry-standard methodologies
Create and maintain Jira dashboards, reports, and tracking systems that enhance project visibility and organizational clarity
Support the Project Manager with day-to-day operational tasks and coordination responsibilities to maintain team productivity

What We're Looking For

Strong Organizational Skills: Exceptional attention to detail with ability to manage multiple priorities and maintain structured workflows
Interest in Product & Operations: Genuine passion for project management, operations, or product development disciplines
Effective Communication: Ability to communicate clearly with diverse team members and articulate ideas concisely in writing and verbally
Technical Aptitude: Some experience with project management systems or comfort learning new tools quickly in a dynamic environment
Collaborative Experience: Background coordinating school projects, student organizations, events, or other collaborative activities is valuable
Tool Familiarity: Experience with Jira, Google Workspace, or similar collaboration platforms is helpful but not required
Agile Knowledge: Exposure to Agile or Scrum concepts through coursework, internships, or personal projects is a plus
Growth Mindset: Positive attitude, willingness to learn, and genuine eagerness to contribute meaningfully to a collaborative team environment

Why Join Roadie

This internship provides exceptional exposure to multiple development teams and processes within a rapidly growing logistics technology company. You'll gain real-world experience in product operations while working for a UPS-backed company operating at scale. The remote work structure offers flexibility while maintaining strong team collaboration and mentorship opportunities.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.

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