AI Outcomes Manager, Central

About Glean

Glean is the Work AI platform that helps everyone work smarter with artificial intelligence. What began as the industry's most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean's agentic capabilities—AI agents that automate real work across teams by accessing the industry's broadest range of data: enterprise and world, structured and unstructured, historical and real-time.

The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World's Most Innovative Companies (Top 10, 2025), by CNBC's Disruptor 50, Bloomberg's AI Startups to Watch (2026), Forbes AI 50, and Gartner's Tech Innovators in Agentic AI, Glean continues to accelerate its global impact.

With customers across 50+ industries and 1,000+ employees in more than 25 countries, Glean is helping the world's largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality. You'll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more—deeply embedded where people get things done.

About the Role

As an AI Outcomes Manager at Glean, you will drive measurable impact by designing, tracking, and optimizing how AI delivers tangible business value for our enterprise customers. This is a strategic role that bridges product, customer success, and data analytics to ensure AI implementations translate into real productivity gains, cost savings, and competitive advantage.

Your key responsibilities include:

• Define and establish outcome metrics that align with customer business objectives and Glean's AI capabilities
• Work with enterprise customers to measure AI adoption, user engagement, and business impact post-deployment
• Develop frameworks and methodologies for quantifying ROI from AI agents, intelligent search, and agentic automation
• Partner with Product and Customer Success teams to identify optimization opportunities and customer success stories
• Create dashboards, reports, and insights that demonstrate AI value realization across different industries and use cases
• Collaborate on case studies and thought leadership content showcasing measurable customer outcomes
• Analyze customer data to identify patterns, best practices, and early warning signals for success or churn

Ideal Candidate Profile

You bring experience measuring and optimizing outcomes in enterprise software, AI/ML implementations, or SaaS environments. You're comfortable with data analysis, business metrics, and translating technical capabilities into business impact. You have strong communication skills to work across technical and non-technical stakeholders, and you're passionate about helping organizations unlock the real value of AI technology.

This is a full-time remote position within the US, offering the opportunity to shape how enterprises measure and maximize their AI investments while working at the forefront of the Work AI revolution.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.