Director, Logistics Operations

About Sharebite

Sharebite is the leading meal benefits platform built exclusively for companies to feed their employees. Our platform allows employees to order meals from any restaurant while streamlining all ordering and billing requirements for the company. Every meal ordered through Sharebite results in a meal donation to local partners like City Harvest and Feeding America to help combat food insecurity. To date, Sharebite has donated over 15 million meals.

About the Role

As Director of Logistics Operations at Sharebite, you'll own the end-to-end delivery and fulfillment experience that powers thousands of daily meals for companies across the country. You'll lead the full Logistics Operations organization—including fulfillment and on-site operations—and evolve Sharebite's delivery model from primarily third-party to a high-performing hybrid model by standing up and scaling an in-house driver fleet.

This role blends operational rigor, systems thinking, and hands-on leadership. You'll rebuild core components of our logistics engine—from dispatch and driver assignment to restaurant handoff, last mile and "final 30 feet" on-site execution, customer experience, ETA accuracy, and live tracking. You'll create predictable, repeatable processes that enable Sales, Customer Success, and the broader organization to launch confidently. You are the ultimate backstop for delivery performance at Sharebite.

Key Responsibilities

• Lead and develop the Logistics Operations team across fulfillment and on-site operations; build a culture of high ownership, strong judgment, and continuous improvement where individual contributors are operators who solve problems.
• Stand up and scale Sharebite's in-house driver fleet to transition from a fully third-party model to a hybrid in-house/third-party system; own hiring, onboarding, scheduling, performance management, and cost/quality optimization.
• Overhaul logistics workflows end-to-end, including dispatch and driver assignment, restaurant and driver handoff, last mile operations, on-site execution, customer experience, ETA accuracy, and driver tracking systems.
• Build reliable, predictable operating processes that other teams can trust and sell against; clearly document workflows, define expectations for pilots and launches, and ensure smooth execution from day one.
• Lean aggressively into AI and automation in partnership with the Director of Customer Care; design an AI-first model for live order operations that reduces manual work, improves consistency, and scales intelligently.
• Drive accountability and raise performance standards continuously by evaluating roles, scope, and workflows; invest in top performers, coach decisively, and make difficult decisions when standards aren't met.
• Partner cross-functionally with Product, Engineering, Sales, Customer Care, and Restaurant Success teams to surface operational insights, translate them into product requirements, and ensure logistics realities shape roadmap and go-to-market plans.
• Own key operational metrics and reporting to provide visibility into delivery performance, cost efficiency, driver retention, and customer satisfaction across all regions.

What We're Looking For

You bring demonstrated expertise in building and scaling logistics operations, particularly experience transitioning from third-party to hybrid or in-house fulfillment models. You excel at operational rigor and systems thinking, with proven ability to lead high-performing teams and establish culture around ownership and continuous improvement. Your track record shows success rebuilding complex workflows, implementing process discipline, and driving measurable improvements in efficiency and customer experience.

💰 Compensation not publicly listed. Market estimate for similar roles: from $200K, varying by experience and location.