AI Outcomes Manager, East

About Glean

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry's most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business—without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean's agentic capabilities—AI agents that automate real work across teams by accessing the industry's broadest range of data: enterprise and world, structured and unstructured, historical and real-time.

The result is measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World's Most Innovative Companies (Top 10, 2025), by CNBC's Disruptor 50, Bloomberg's AI Startups to Watch (2026), Forbes AI 50, and Gartner's Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, Glean is helping the world's largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.

If you're excited to shape how the world works, you'll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more—deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as Glean brings Work AI to every employee in every company.

About the Role

As an AI Outcomes Manager on the East team, you will be responsible for driving measurable business impact from Glean's AI solutions. This role bridges the gap between product innovation and customer success, ensuring that enterprises realize tangible value from their AI investments. You'll work cross-functionally with product, engineering, sales, and customer success teams to define, measure, and optimize customer outcomes.

Key Responsibilities:

• Define and establish outcome metrics for AI implementations across customer accounts
• Analyze customer data and usage patterns to identify success drivers and optimization opportunities
• Develop outcome frameworks and success playbooks for different customer segments and use cases
• Collaborate with account teams to translate business goals into measurable AI outcomes
• Provide strategic guidance on ROI measurement and value realization timelines
• Create executive dashboards and reporting mechanisms for stakeholder communication
• Identify and document best practices from high-performing customer implementations
• Support product and engineering teams with customer insights to drive feature prioritization

Required Qualifications:

• Proven experience in outcomes measurement, management consulting, or customer success strategy
• Strong analytical and quantitative skills with proficiency in data analysis tools
• Understanding of enterprise SaaS business models and customer success metrics
• Excellent communication and stakeholder management abilities
• Experience working with enterprise customers and cross-functional teams
• Familiarity with AI/ML concepts and their business applications is a plus

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.