Customer Success Manager

About 9fin

9fin is the AI platform powering global debt markets — the world's largest asset class at over $145 trillion. Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets.

Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed with rapid expansion in the US and best-in-class retention driven by deep workflow adoption.

The Opportunity

The Customer Success Manager role is a newly created function and extension of our Account Management team. You will collaborate closely with account managers to innovate on new ways to partner with the 9fin client base and ensure clients fully understand our product offering and maximise platform usage through data-driven communication.

This is a unique opportunity to build a high-performing strategy from zero, focusing on delivering specific projects over a customer lifecycle. You'll join a highly motivated and driven team within an exponentially growing business servicing the largest financial market in the world.

What You'll Work On

• Become a 9fin expert with strong understanding of our products and services
• Partner with account managers on specific client projects to drive and ensure growth within accounts
• Become the voice of the client when delivering on internal projects, ensuring clients' needs are consistently met
• Develop bespoke KPIs and strategies for accounts and introduce performance data-driven insights to clients
• Leverage existing customer relationships and expand relevant contact networks within accounts to ensure 9fin remains the partner of choice

Why Join 9fin

9fin is at a defining inflection point with proven product-market fit and strong global market pull. This role offers the opportunity to accelerate your sales career within a fast-growing fintech company serving the largest asset class globally.