Lead Recruiter, Process Server Network

About ABC Legal Services

ABC Legal Services is the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years, and we continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and reach new segments through an integrated inbound marketing and sales approach.

Job Overview

The Lead Recruiter partners with the Recruiting Manager to lead a team of 7-9 recruiters who build and sustain a nationwide network of legal process servers, including experienced, active process servers and gig-oriented candidates interested in entering the field. This is a hands-on leadership role. You will carry your own recruiting workload while coaching teammates, helping set the pace, and keeping pipelines healthy across the US. You will work with the Recruiting Manager and the sourcing team to turn market trends into outreach strategy, and you will step in on the most critical or hard-to-fill markets.

Key Responsibilities

Team Leadership (in partnership with the Recruiting Manager)

• Help lead, coach, and develop a team of 7-9 recruiters
• Serve as a go-to resource for day-to-day questions, escalations, and best practices
• Support onboarding and training of new recruiters on outreach methods, tools, and messaging
• Help communicate goals and KPIs, and monitor team activity and performance
• Provide feedback and input to the Recruiting Manager on team performance and development needs

Recruiting & Sourcing

• Carry a recruiting workload, including high-volume outreach (cold calling, SMS, email campaigns)
• Execute and refine creative sourcing strategies to reach high-quality candidates, including active process servers and gig workers
• Work with the sourcing team and Recruiting Manager to prioritize efforts by geography and coverage need
• Take ownership of high-priority or hard-to-fill markets

Pipeline & Reporting

• Create and maintain pipelines and talent pools in the CRM/ATS, and help ensure the team does the same
• Track and report on key metrics (outreach volume, response rates, conversion, time-to-activate, retention)
• Keep hiring managers and the Recruiting Manager updated on strategy, hires, and pipeline status
• Use data to recommend improvements to messaging, campaigns, and process

Qualifications

• 4+ years of recruiting experience in a high-volume, metric-driven environment
• Experience leading, mentoring, or training recruiters (formal or informal team lead experience)
• Experience building creative sourcing strategies for high-volume or gig/contract workforces
• Legal recruiting or legal industry knowledge preferred
• Experience creating and maintaining pipelines and talent pools in a CRM or ATS
• Experience creating e-marketing campaigns (email, SMS)
• Proficient in Excel, including data tools and formulas, with comfort building reports
• Strong communicator who works well with a manager, peers, and hiring managers
• Detail-oriented, self-motivated, and able to focus on complex tasks in a fast-paced environment

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Full-Time position Monday-Friday
Salary Range: $55,000-$58,000 (depends on experience)