Senior Consultant

About the Role

Accela is seeking a Senior Consultant to join the Professional Services team. This customer-facing role blends strong business analysis and requirements facilitation with hands-on configuration and cross-functional coordination. You'll partner closely with customer stakeholders to understand business objectives, translate needs into requirements and configuration decisions, and guide successful delivery.

Key Responsibilities

• Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders
• Facilitate discussions to uncover business goals, pain points, constraints, and success criteria across diverse stakeholder groups
• Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies
• Translate business requirements into implementation-ready artifacts such as process flows, requirements, and user stories
• Develop current-state and future-state business process flows to identify inefficiencies and improvement opportunities
• Perform system configuration aligned to approved requirements and Accela best practices
• Partner with technical, data, and integration teams to define and coordinate technical requirements and dependencies
• Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood
• Guide customers toward standard solutions and best practices while balancing business needs and scope
• Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making
• Support testing and validation activities including UAT planning, defect triage, and resolution coordination
• Contribute to go-live readiness activities by validating configuration completeness and operational readiness

Required Qualifications

• 3–5 years' experience in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects
• Demonstrated experience developing and using business process flows (current-state and future-state) to facilitate stakeholder alignment
• Hands-on experience configuring enterprise software solutions based on discovery requirements
• Proven ability to coordinate effectively with cross-functional technical teams
• Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories
• Ability to think conceptually while maintaining attention to detail