Customer Solutions Engineer (CSE)

About Agave

Agave is building the financial operations platform for construction, a $12T global industry. We're profitable, growing 10% month-over-month, and recently closed a $15M Series A led by Accel (total funding $20M+). Backed by Y Combinator with investors from Procore, Autodesk, and Plaid, our three co-founders have 12+ years of collaboration, including successful exits via Amazon (Graphiq, 2017).

We've spent three years building infrastructure to integrate with legacy on-premise construction finance systems, enabling AI-powered solutions for invoicing, expenses, compliance, and billing. With 550+ customers and consistent profitability for over two years, we're hiring the next wave of builders to scale from breakout startup to category-defining company.

The Role

As Customer Solutions Engineer, you'll lead customer implementations and guide clients through their Agave journey during rapid growth—we're closing and onboarding 5–8 new customers per week. This is a generalist position combining multiple functions:

• Solutions Engineer: Understand customer needs, configure Agave to integrate seamlessly with their systems of record (ERPs), troubleshoot integration quirks, and develop creative technical solutions.
• Customer Success: Build deep, long-term relationships with customers; manage renewal cycles, expansions, and support escalations to ensure satisfaction.
• Product Manager: Work 1:1 with customers, gather implicit and explicit feedback, and contribute insights to inform product roadmap and feature prioritization.
• Sales Support: Run demos and help close deals by showcasing product capabilities and addressing customer concerns.

What You'll Need

• No construction or finance experience required
• No prior technical skills required, but demonstrated ability to learn quickly through intensive training is critical
• Strong problem-solving mindset and comfort with complexity
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Genuine interest in building customer relationships and driving long-term success

Why Join

You'll learn a complex B2B product from the ground up, scale customer implementations as we grow revenue significantly, work alongside high-caliber engineers and founders, and help define a category in an industry most of Silicon Valley ignores—exactly why we're winning.