Customer Success Manager - East

About Aidoc

Aidoc is the market leader in healthcare AI, deploying clinical solutions in more than 2,000 medical centers worldwide. Since founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions. Supporting nearly 50 million patients annually, Aidoc assists clinicians by precisely highlighting diseases on medical images, preventing misdiagnosis and ensuring urgent patients receive immediate attention.

About This Role

This remote position (Eastern US) focuses on championing customer-centric solutions and outcomes. You will work closely with engineering, operations, sales, and support teams to understand customers, enhance the value they receive from AI enterprise solutions, and demonstrate impact aligned with their strategic goals.

Key Responsibilities

Customer Advocacy & Advisory

• Serve as the bridge between Aidoc and customers, acting as trusted advisor to top physicians in prestige medical centers
• Proactively manage and grow customer relationships by identifying key stakeholders
• Understand each customer's pain points, workflows, and enhance AI value in their departments
• Define next steps and collaborate with R&D teams to drive solutions

Cross-Functional Liaison

• Work with technical teams to ensure smooth customer onboarding
• Drive product enhancements by representing customer perspective to Product, Data, and AI teams
• Maintain deep understanding of solutions, expected performance, and user interface

Value Demonstration

• Perform data analysis and storytelling to generate insights for customer presentations
• Initiate and execute research initiatives demonstrating solution impact

Requirements

• BSc in science, engineering, or quantitative field (MSc preferred)
• 4+ years in Customer Success, customer-facing analytics, Project Management, or related roles
• Experience in SaaS high-tech/startup environments with agile mentality (advantageous)
• Data analytics experience (advantageous)
• Prior work with medical imaging and radiologists (advantageous)
• Research experience (advantageous)
• Proven stakeholder management and executive-level customer relationship building
• Strong multitasking, problem-solving, and cross-functional collaboration abilities
• Critical thinking with analytical and data-driven decision-making approach
• Tech-savvy with ability to understand technical concepts and lead technical discussions
• Excellent verbal and written English communication
• EST timezone availability
• Up to 25% travel capability

What We Offer

• Medical, dental, and vision benefits
• Stock options for all full-time employees
• Flexible unlimited time off with manager coordination
• 401(k) plan with company match, life insurance, long- and short-term disability
• Direct opportunity to improve medical care and patient outcomes

Aidoc is a remote-first workplace with 500+ global employees across offices in Barcelona, Tel Aviv, and New York City. We are committed to creating an inclusive, diverse workplace and equal opportunity for all individuals, prohibiting discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Salary Disclosure: The salary range of $70,000–$110,000 USD annually is an editorial market estimate based on industry standards and role level, not an employer-provided figure. Actual compensation may vary significantly by experience, qualifications, location, and organizational factors.