Technical Support Engineer, AMER West

About Akuity

Akuity was founded by the co-creators of Argo—Hong Wang, Jesse Suen, and Alexander Matyushentsev—who were founding engineers at Applatix. Following Applatix's acquisition by Intuit in 2018, Argo expanded rapidly with projects like Argo CD, Argo Rollouts, and Argo Events, becoming an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises including Adobe, Tesla, PayPal, Capital One, and Peloton.

Akuity was founded to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, Akuity actively contributes to Argo, supports the community, and promotes adoption across the ecosystem.

The Opportunity

As a Technical Support Engineer at Akuity, you will ensure customers succeed with our platform and open-source tools. You'll work directly with users to troubleshoot issues, improve documentation, and build scalable support processes. You'll develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to enterprise customers and the broader community.

Responsibilities

• Deliver outstanding support to open-source users and enterprise customers via chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity's offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize common support patterns and escalate issues to engineering when appropriate.
• Build and iterate on support playbooks, processes, and systems.
• Contribute to improving Akuity's documentation to enhance customer experience.

Required Qualifications

• 2+ years of experience in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional setting.
• Familiarity with software development lifecycle, CI/CD pipelines, or GitOps concepts.
• Passion for working directly with users and ability to communicate context clearly and thoughtfully.
• Enthusiasm for serving as a primary point of contact for open-source and enterprise customers.
• Proactive, strategic mindset with ability to anticipate issues and design scalable solutions.
• Strong systems thinking skills and drive to identify root causes.

Salary Disclosure: This role has no published compensation. The estimated range of $55,000–$85,000 USD annually is an editorial market estimate based on role level, skills, and location, not provided by the employer. Actual compensation may vary significantly by experience, qualifications, and geographic location.