Director of Customer Lifecycle (CRM)
💰 €120,000 – €160,000/yr
At a glance
- Who can apply
- Remote (5 days/week in-office required)
- Work arrangement
- Hybrid · Remote (5 days/week in-office required)
- Employment type
- Full-time
- Seniority
- Director
- Salary
- €120,000 – €160,000/yr · published by the employer
Checked against the employer's source on October 19, 2026. Details come from the employer's posting; confirm them on the application page.
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Job Description
About the Role
We're seeking a highly analytical, data-driven Director of Customer Lifecycle (CRM) to architect a sophisticated customer lifecycle engine designed to maximize long-term retention and engagement across our global user base of over 70 million users.
You will sit at the intersection of marketing, product, and data science, moving comfortably from high-level retention strategy to hands-on pipeline and campaign execution. This role demands expertise in CRM strategy, machine learning-adjacent personalization, and rigorous experimentation.
What You'll Own
- Lifecycle Architecture & First-Day Experience: Own the full CRM strategy with emphasis on day-0 (d0) user behavior to optimize early-stage retention and long-term user monetization.
- Algorithmic Personalization: Collaborate with Data Science to deploy predictive logic, user-level personalization models, and behavioral triggers across Email, Push, SMS, and In-App channels.
- Rigorous Experimentation: Establish a world-class testing culture, designing and analyzing systematic experiments to measure true incrementality and downstream KPI impact (Day-30, Day-90 retention).
- Data Schema Partnership: Work directly with Data and Engineering to design, audit, and optimize the CRM data schema, ensuring real-time event tracking is clean, correctly mapped, and actionable.
- Execution & Scale: Own both strategy and hands-on operation in early-stage campaign deployment, pipeline management, and performance optimization.
About Almedia
Almedia is Europe's #3 fastest-growing company in 2025 (FT1000), building the future of marketing by rewarding a community of over 70 million users for engaging with advertisers' products. We're aiming to become Germany's second bootstrapped unicorn.
Culture & Work Style
- Own responsibility early with fast-tracked career acceleration
- Work with ambitious, high-speed, high-ownership teams
- 5 days a week in-office environment to build organizational momentum
- Highly competitive, intensity-rewarding culture
Compensation & Benefits
- Salary: €120K–€160K annually
- Equity offered
- Performance bonus
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