Customer Adoption Manager

Altura·September 7, 2026·

🌍 Remote · WorldwideFull-timeData & Analytics

💰 $80,000 – $130,000/yrMarket estimate · not provided by the employer

customer-adoption onboarding SaaS customer-success product-implementation analytics expansion-strategy

At a glance

Who can apply: Worldwide
Work arrangement: Remote · Worldwide
Employment type: Full-time
Salary: $80,000 – $130,000/yr · market estimate

Checked against the employer's source on October 19, 2026. Details come from the employer's posting; confirm them on the application page.

Job Description

About Altura

Altura is an ambitious AI SaaS startup helping organisations win large, multi-stakeholder tenders and RFPs. We turn bid management from a tactical bottleneck into a strategic capability, enabling commercial teams to pursue the right deals faster and respond with confidence. Our platform combines AI workflows purpose-built for bid management with in-platform collaboration and enterprise-grade foundations.

The Role

This position owns the critical stretch of the customer journey between signing and thriving. You will manage every new customer onboarding and implementation end-to-end, taking customers from signed contract to fully operational, with the product embedded in their daily workflow.

The role operates in two distinct modes:

Defensive: Catch disengagement early by monitoring usage and adoption signals across the customer portfolio, intervening when usage drops or workflows aren't fully adopted.
Offensive: Drive adoption of newly shipped features to customers who benefit most, and identify commercial expansion opportunities to hand off to the sales team.

Your first months include a structured ramp: running platform migrations alongside the CS team to learn our product and customers from within. The playbook you develop becomes your foundation for all future customer implementations.

Key Responsibilities

Own all new customer onboarding and implementations from kickoff to go-live
Join CSM-led discovery sessions to understand customer workflows and translate requirements into working product setups
Build customer workflows in the platform (no deep technical background required; training provided)
Monitor adoption and usage signals using our tooling suite (Impact Pilot, PostHog, HubSpot, Gong, and our GTM-Operating System)
Flag at-risk accounts and execute re-onboarding and re-activation plays
Identify upsell and expansion opportunities and drive execution

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