Business Operations Lead

About Ambience Healthcare

Ambience is building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across North America. Our technology helps providers focus on patient care by removing administrative burden through real-time coding-aware documentation and clinical workflow support across ambulatory, emergency, and inpatient settings.

Ambience was ranked #1 for Improving the Clinician Experience by KLAS Research, recognized by Fast Company as one of the Next Big Things in Tech, and named a LinkedIn Top Startup in 2024 and 2025. Backed by Oak HC/FT, Andreessen Horowitz, OpenAI Startup Fund, and Kleiner Perkins.

The Role

We're seeking a Business Operations Lead to serve as an internal operator—converting high-leverage problems into shipped outcomes that move company KPIs. You will own cross-functional projects between team boundaries, build source-of-truth insights, and drive execution from scope through handoff. This role requires someone who thrives in ambiguity, builds durable systems from scratch, and raises execution rigor across the organization.

Key Responsibilities

• Drive high-leverage cross-functional initiatives end-to-end—from scoping and stakeholder alignment through execution, measurement, and handoff with playbooks
• Redesign implementation workflows to increase site go-live throughput with existing team capacity
• Define pricing and packaging strategy, including SKUs and tiers; pilot with customers and measure close-rate impact
• Build cross-functional product launch playbooks (Alpha → Beta → GA) covering user rollout, enablement materials, and client education
• Establish RevOps infrastructure including pipe-to-revenue models, rep performance dashboards, ROI frameworks, and stage definitions
• Launch finance tooling MVPs such as license management and automated monthly true-ups
• Deliver project dashboards, KPI specifications, and operational playbooks

What We're Looking For

This is a high-growth role with broad exposure across the business. Strong performers will have clear paths to increased scope and ownership over time. You should excel at building systems, driving execution rigor, and operating effectively in ambiguity.