Implementation Consultant – Supply Chain SaaS

The Role

The Implementation Consultant serves as a supply chain and implementation specialist, guiding SaaS clients through the complete onboarding and adoption lifecycle. You will deliver training, manage User Acceptance Testing (UAT), execute go-lives, provide Hyper Care support, and document lessons learned to drive continuous improvement in implementation methodology and product capabilities.

Key Responsibilities

Consultant & Functional Support

• Work closely with Solution and Development teams to understand client business requirements and map them to SaaS product capabilities
• Ensure Solution Design Documents (SDD) align with client specifications, leveraging out-of-the-box functionality and market best practices
• Simplify complex requirements and advise clients on supply chain best practices aligned with SaaS workflows (inventory management, order fulfillment, marketplace integration)
• Maintain accurate implementation documentation in company shared platforms
• Proactively identify gaps between client needs and product capabilities, documenting enhancement requests for the product team

Product Training

• Develop and maintain training materials including user guides, quick references, and e-learning modules tailored to different user personas (warehouse staff, planners, logistics coordinators, super users)
• Conduct virtual or on-site super user and end-user training sessions to ensure proficiency before go-live
• Deliver Train-the-Trainer sessions to client super users, enabling internal knowledge transfer
• Assess training effectiveness through quizzes, feedback forms, and hands-on exercises; adjust materials accordingly

User Acceptance Testing (UAT)

• Develop detailed UAT test scripts and scenarios based on business requirements and functional specifications
• Coordinate UAT schedules with client stakeholders, ensuring adequate participation and resource availability
• Pre-test cases in the UAT environment before client execution to identify and resolve issues early
• Guide client users through the UAT process, demonstrating test case execution and result documentation
• Log, track, and manage issues identified during UAT using project tracking systems
• Validate fixes and perform regression testing to ensure system stability before go-live sign-off

Go-Live Execution

• Collaborate with clients, Delivery Managers, and internal teams to finalize go-live cutover plans aligned with SaaS deployment schedules

Salary Disclosure: The employer has not published compensation for this role. The estimated salary range of $80,000–$130,000 USD per year is an editorial market estimate based on comparable Implementation Consultant positions and may vary significantly by candidate experience, qualifications, location, and market conditions. This estimate is not employer-provided and should not be considered as an offer.