Support Engineering Manager - Americas

About This Role

As Support Engineering Manager at Ashby, you'll oversee a technically proficient team responsible for resolving complex product issues, supporting integrations and data workflows, and influencing product decisions through customer insights. This is not a traditional support management position—we're seeking someone with strong technical depth who can dive into complex systems and mentor others on sophisticated problem-solving.

You will:

• Manage a team of highly skilled Support Engineers focused on escalation, triage, and complex issue resolution
• Work closely with Engineering to refine escalation practices and define Support Engineering operations at Ashby
• Develop scalable processes and systems for technical triage, debugging, and proactive problem-solving
• Identify inefficiencies, eliminate friction, and drive high-leverage improvements pragmatically
• Build cross-functional partnerships between Support, Engineering, and Product teams
• Establish best practices and technical workflows as this is a newly defined function
• Guide the team's capability development and raise the technical bar quickly

What We're Looking For

You should be energized by moving fast, experimenting, and making pragmatic decisions with incomplete data. You naturally gravitate toward highest-leverage work, see inefficiency quickly, and take decisive action without over-engineering solutions. Strong instincts, systems thinking, and comfort with occasional failure in pursuit of velocity are essential.

About Ashby

Ashby is building next-generation enterprise software for talent leaders, recruiters, and hiring managers. Well-funded by Y Combinator, Elad Gil, and Lachy Groom, we completed Series D in 2025 and continue growing ARR at over 100% year-over-year. We serve enterprise customers managing complex hiring workflows and integrations.

Salary Disclosure: This is an editorial market estimate of $55,000–$85,000 USD annually and is not employer-provided compensation. Actual salary varies by experience, location, and qualifications.