Business Operations Manager

About the Role

We are seeking a dynamic and hands-on Business Operations Manager to serve as the operational engine for strategic execution, contract and pricing governance, and cross-functional coordination across U.S. operations. Reporting directly to executive leadership, this high-impact role is ideal for a pragmatic operator who connects finance, legal, sales, and delivery teams—ensuring operational rigor, commercial soundness, and exceptional client experience as the company scales.

This is a highly visible, manager-level position for a contributor with strong foundations in finance, contracts, and service delivery who executes cross-functionally and globally. On-site presence required 4 days per week in Tyson's Corner, VA.

Key Responsibilities

Commercial Operations Leadership

• Execute pricing oversight and deal desk processes, building financial models and analyzing deal structures to ensure alignment with margin targets and delivery capacity
• Act as primary hands-on consultant to sales on specific deals, drafting pricing exhibits and negotiating commercial terms with sales teams and clients
• Maintain and update the pricing model playbook based on market data and cost structures

Contract Strategy & Governance

• Conduct first-line review and redlining of NDAs, MSAs, SOWs, and PSAs to manage risk and ensure alignment with company standards
• Manage contract lifecycle from request through signature and repository upload, acting as project manager for legal review
• Develop and maintain a knowledge base of fallback positions and approved contract language to accelerate deal velocity

Financial & Revenue Operations

• Partner with Finance on collection efforts by managing a portfolio of accounts, resolving billing disputes, and engaging clients on payment issues
• Ensure billing accuracy by auditing SOWs against invoices and validating revenue recognition
• Track and report on KPIs related to financial and operational health, providing foundational analysis for forecasting and business reviews

Legal Coordination & Compliance

• Serve as primary operations liaison with General Counsel, preparing contract issue summaries and managing intake for legal requests
• Support risk mitigation by maintaining compliance checklists and ensuring contractual obligations are tracked and met
• Drive timely resolution of legal issues by coordinating between delivery, sales, and legal teams

Client Success & Strategic Account Engagement

• Support key account planning and QBRs by preparing operational and financial data packs

Salary Disclosure: The employer did not publish compensation. The salary range of $80,000–$130,000 USD annually is an editorial market estimate based on comparable roles and market data, not an employer-provided figure. Actual compensation may vary significantly based on experience, qualifications, location, and other factors.