Senior Manager, Professional Services - EMEA

Job Description

Chainguard is looking for a Senior Manager of Professional Services - EMEA to lead delivery for a portion of our Enterprise segment. In this role, you'll own the end-to-end customer journey across implementations, consulting engagements, and advisory services — ensuring customers successfully adopt Chainguard solutions and achieve measurable outcomes.

You'll lead and develop a team of Solutions Architects while driving delivery that is predictable, scalable, and consistently high quality. This is an operational leadership role that requires equal parts customer empathy, business acumen, and a bias toward execution.

What You'll Do

Delivery & Segment Ownership

• Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment
• Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs
• Serve as the escalation point for complex or at-risk engagements

Team Leadership & Development

• Lead, mentor, and grow a team of Solutions Architects
• Set performance expectations, coach to them, and own career development and succession planning
• Partner with PS leadership on hiring and capacity planning

Services Strategy & Operations

• Standardize delivery methodologies, tools, and best practices
• Improve operational processes for efficiency, scalability, and predictability

Cross-Functional Partnership

• Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience
• Support pre-sales on strategic or complex opportunities
• Funnel customer feedback into product and services improvements
• Partner with PS leadership to evolve services packaging and pricing

Customer Outcomes & Growth

• Ensure customers achieve defined business outcomes through services engagements
• Identify expansion opportunities in partnership with Sales and CS
• Proactively manage escalations and capture customer insights to improve delivery

What We're Looking For

• 7+ years in Professional Services, Consulting, Customer Success, or a related field
• 2+ years of leadership experience managing delivery teams or PS operations for a customer segment
• Technical background in cybersecurity, DevOps, software engineering, or a related domain
• Strong project or program management capabilities
• Experience working cross-functionally in a high-growth technology environment
• Excellent communication skills — comfortable engaging both technical teams and executive stakeholders
• Must be located in the United Kingdom

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

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