Director, GTM Finance
💰 $200,000 – $255,000/yr
At a glance
- Who can apply
- United States, Canada, Mexico, Brazil, Argentina, Chile +4 more
- Work arrangement
- Remote · Americas Remote
- Employment type
- Full-time
- Seniority
- Director
- Salary
- $200,000 – $255,000/yr · published by the employer
Checked against the employer's source on October 15, 2026. Details come from the employer's posting; confirm them on the application page.
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Job Description
About Customer.io
Over 9,000 companies — from startups to global brands — use Customer.io to send billions of emails, push notifications, in-app messages, and SMS daily. We power automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.
About the Role
We're seeking a Director, GTM Finance to own our go-to-market P&L end-to-end as we scale from $100M+ ARR today to $1B+ ARR in the future. You'll bring strategic finance expertise and deep GTM fluency, building models from a blank page, challenging assumptions, and earning trust with senior executives. This role requires someone energized by using AI to reinvent how finance operates.
Key Responsibilities
- Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success
- Drive unit economics and growth funnel models including CAC, LTV/CAC, payback, magic number, and cohort/retention analysis
- Own ARR roll-forward, bookings, and revenue forecasting with auditable, stress-tested assumptions
- Partner with Sales and RevOps on capacity planning, deal economics, and pricing strategy
- Build and deliver monthly/quarterly GTM reporting packages for exec team and Board with variance analysis
- Champion AI-enabled finance workflows and build the GTM finance team as the company scales past $250M+ ARR
What We Value
- Financial rigor over title-matching — demonstrated model-building and defense capabilities matter most
- AI as genuine practice — concrete examples of AI driving outcomes, not just tool familiarity
- Ownership from day one — you'll build and lead a team, not just execute analysis
- Directness with data — challenging assumptions with account-level evidence, even in uncomfortable conversations
Requirements
- 10+ years in FP&A, strategic finance, or related roles at complex, scaled organizations
- Proven expertise in go-to-market P&L management and unit economics modeling
- Experience scaling finance functions and building high-performing teams
- Strong proficiency with financial modeling, forecasting, and variance analysis
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