Customer Success Manager

About DataCamp

DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. As a trusted partner to over 20 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp leads the charge in addressing the critical data and AI skills shortage.

About the Role

You will drive data and AI readiness at enterprise organisations by managing the customer lifecycle from onboarding to renewal for DataCamp's most strategic, top-tier B2B clients. Your success depends on understanding the DataCamp for Business platform, identifying upskilling opportunities across business lines, and coaching clients to leverage offerings for data and AI transformation.

Key Responsibilities

• Manage the customer lifecycle from onboarding to renewal for strategic, top-tier B2B clients
• Build proactive success plans and goals with customers to help them meet data and AI transformation objectives
• Collaborate with sales, Learning Solution Architects, Partnership program, and services teams to maintain and grow product adoption
• Strategize and launch learning initiatives (competitions, custom tracks, learning leaderboards, value capture sessions) to promote access and outcomes for thousands of learners
• Understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions
• Serve as a thought partner in clients' digital transformation journeys

About You

You embody DataCamp's core values of data-driven action, transparency, ownership, and customer focus. You thrive in fast-paced, high-performing environments and are driven by a passion for democratising data and AI adoption. Your entrepreneurial and collaborative spirit enables you to exceed retention and expansion targets while working seamlessly with internal teams and clients. You understand that people, process, technology, and data are essential to digital transformation and are energised by helping clients scale their data readiness.

Compensation Note

DataCamp has not published compensation for this role. The salary range below is an editorial market estimate based on similar Customer Success Manager positions in the enterprise SaaS and edtech sectors, and may vary significantly by candidate experience, location, and company-specific factors.