Cloud Operations Support Engineer

About Druva

Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.

Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

Visit druva.com and follow us on LinkedIn, X and Facebook.

About the Role

As a Cloud Operations Engineer at Druva, the industry leader in Cloud Data Protection and Management, you will play a key role in supporting, maintaining, and scaling cloud infrastructure within a fast-paced, complex, and FedRAMP-certified environment. Working under general guidance, your focus will be on developing professional expertise in cloud operations, addressing tasks of moderate scope, proactive monitoring, and assisting cross-functional teams to deliver reliable, highly available solutions for our growing customer community.

Responsibilities:

• Participate in weekly team meetings, working closely with devops, support, and quality assurance
• Monitor and manage all cloud infrastructure, including Friday evening deployments of production updates and OS patches
• Support various AWS and Azure services being utilized and gain foundational expertise across primary infrastructure components

Incident Response and Troubleshooting:

• Prioritize and address tickets related to server, network, and storage issues
• Provide escalated support for problems and incidents
• Ensure incident resolution is within the defined SLA (Service Level Agreement)

Automation and Monitoring:

• Develop, maintain, and enhance Infrastructure as Code (e.g., Terraform, CloudFormation) and automation scripts for testing and deployment.
• Configure and deploy supporting tools for proactive monitoring, observability, and security (e.g., Grafana, Prometheus/Thanos, Wiz, OpenSearch)

Communication and Collaboration:

• Effectively communicate project updates and tasks to the Operations team and stakeholders in other departments
• Collaborate with cross-functional teams to ensure seamless cloud operations

Expectations:

• Support production deployments scheduled on Fridays between 5pm - 11pm PDT on a rotating basis
• Take responsibility for identifying and resolving vulnerabilities in the FedRAMP environment
• Develop and monitor dashboards to track real-time metrics

Experience & Skills:

• Minimum of 2 years of related experience (or an advanced degree without experience, or equivalent work experience)
• Proficiency in AWS and Azure services (or another Cloud Provider).
• Experience with containerized applications (ECS, Kubernetes, Docker)
• Experience with observability and monitoring (Grafana, OpenSearch)
• Experience with an SIEM (Security Incident and Event Management) application
• Familiarity with one programming language (Python, Go)
• Familiar with Infrastructure as Code (Terraform, CloudFormation)
• Knowledge of Linux operating systems deployments & patching (Ubuntu, RHEL)
• U.S. citizenship is required to support Federal customer engagements. Existing or ability to obtain a U.S. government security clearance (Public Trust, Secret, or higher) is a strong plus.