Manager, Corporate IT

Job Description

Greenhouse is looking for a Manager, Corporate IT to join our team!

Greenhouse is transforming Corporate IT from a legacy service desk into an AI-native engineering team, and this role will lead that shift. Reporting to the Director, Information Systems, you'll mentor and scale our IT engineering organization across US and EMEA time zones while owning the core pillars of identity, endpoint management, SaaS governance, and the security controls that support our compliance posture.

You'll architect an AI-first operating model that moves us from ticket-based support to proactive, agent-driven remediation, building the automation and agentic workflows that make that shift real, while keeping the human-in-the-loop guardrails that keep it safe.

Who will love this job

• A builder – you'd rather architect a self-service system than staff a queue, and replacing manual toil with automation that actually works is genuinely satisfying to you
• A trusted operator – you hold SOC 2 and ISO audit evidence to a high bar without slowing the team down, and you treat controls as something you own, not something Security hands you
• A calm incident commander – when something breaks, you default to clear thinking and clear communication, not panic
• A cross-functional partner – you build real relationships with Security, People, Finance, and Legal instead of waiting for them to come to you
• A mentor – you scale a distributed team's capability, not just its headcount, and you get energy from growing engineers into more ownership

What you'll do

• Mentor and scale the IT engineering organization across US and EMEA time zones
• Architect an AI-first operating model, transitioning from ticket-based support to proactive, agent-driven remediation
• Deliver end-to-end lifecycle automation, prioritizing zero-touch provisioning and seamless deprovisioning workflows
• Manage the internal tech stack, including Okta and Jamf Pro, as programmable infrastructure for employee consumption
• Develop the agentic layer, deploying workflows that retrieve context and execute bounded actions across systems
• Operate IT-owned controls and produce evidence for SOC 2 and ISO audits, maintaining human-in-the-loop guardrails
• Provide SaaS portfolio governance, overseeing access reviews, license optimization, and renewals with Finance
• Serve as incident commander for high-severity IT events, driving root cause analysis and future prevention
• Collaborate cross-functionally to enforce access and procurement policies company-wide
• Partner with Security, People, Finance, and Legal to ensure operational alignment
• Additional projects and responsibilities as business needs require

You should have

• 5+ years in systems engineering, including 2+ years of management experience in distributed environments
• Expertise in Okta: lifecycle automation, SSO, SCIM, and sophisticated role-based access design
• Hands-on Apple device management with Jamf Pro: zero-touch deployment and automated compliance reporting
• A proven history of shipping production automation and agentic systems with quantifiable business impact
• Extensive SaaS governance experience, including integration management and cost optimization at scale
• Familiarity with SOC 2 or ISO 27001 audit cycles and control evidence generation
• Strong engineering judgment regarding AI: fluency in workflow orchestration, prompt design, and observability patterns
• A degree, a plus, but not required, we care more about technical competency and practical application
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role – but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be legally eligible to work in the United Kingdom as of the start date chosen by the Company.

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Who we are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.

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