Customer Engineer
💰 $166,000 – $205,000/yr
At a glance
- Who can apply
- Worldwide
- Work arrangement
- Remote · Worldwide
- Employment type
- Full-time
- Salary
- $166,000 – $205,000/yr · published by the employer
- ✓ Open to early-career candidates
Checked against the employer's source on October 14, 2026. Details come from the employer's posting; confirm them on the application page.
Advertisement
Job Description
About the Role
Hex's customer base is growing quickly as the product evolves. We're hiring a Customer Engineer to join our post-sale focused team, working closely with Account Executives, Product Experts, and EPD teams to deliver exceptional technical customer experiences.
As a Customer Engineer, you'll leverage your data and project management expertise to onboard new customers and ensure their long-term success. You'll build and implement customer-focused frameworks, advise on data curation strategies to enable Hex AI, and educate end users on Hex's capabilities. Your insights directly influence expansion revenue and product roadmap decisions.
Key Responsibilities
- Become a Hex product expert, guiding customers through setup, asset development, and technical questions
- Work hands-on with strategic customers to build confidence, teach best practices, advise on data curation strategy, and drive product adoption
- Experiment with implementation, onboarding, and training programs aligned to new product features
- Build relationships with customer stakeholders to gather feedback, test early features, and drive adoption
- Identify patterns from your customer base for reuse, automation, or product integration
- Aggregate and share product feedback internally to inform roadmap prioritization
- Translate customer insights into actionable intelligence for Product and GTM leadership
What We're Looking For
- 3+ years in a technical customer-facing role (Sales, Customer Engineering, Solutions Architecture, Technical Account Management)
- Customer and data-obsessed mindset with proven ability to drive technical outcomes
- Strong project management and data expertise
- Ability to work collaboratively across teams and translate customer needs to internal stakeholders
- Experience onboarding customers and building long-term partnerships
Advertisement
Put your brand in front of 300,000+ monthly visitors worldwide
Related Jobs
Find more than a single listing
Discover more jobs
Join now and find your dream job or a higher-paying opportunity with better employer visibility, stronger internal discovery and easier access to worldwide hiring signals.
Discover hidden jobs
Surface roles you may miss on noisier boards and move through cleaner employer links and better intent pages.
Head start against the competition
See fresh roles, related pages, salary context and company signals faster so you can apply earlier and better.
10,000+ more jobs than narrower job boards
Explore remote, hybrid and location-based opportunities across worldwide markets instead of relying on one narrow inventory.
Worldwide opportunity coverage
Use region pages, country-eligibility pages and skill pages built for global job seekers, not just one market.