Technical Account Manager

About Zipline

Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire employees from headquarters to the front lines. Customers consistently rate us best-in-class for NPS and CSAT. We are a fully remote company with passionate employees across the U.S., Canada, and internationally.

Note: This role requires supporting both EU and North American markets. Zipline accepts applicants from Canada, US, and internationally.

About the Role

The Technical Account Manager (TAM) serves as the technical advisor for customers throughout their lifecycle. You will partner closely with Account Management, Sales, Solutions Consulting, Product, and Engineering to deliver technical solutions that maximize customer value. You will lead customer-facing technical services, manage complex implementations, support revenue-generating opportunities, and serve as the highest-level technical escalation point for enterprise customers.

Key Responsibilities

Integration Services

• Lead implementation and delivery of standard and custom customer integrations
• Configure and support identity management solutions including SSO, SAML, SCIM, and Just-in-Time (JIT) provisioning
• Execute customer identity migrations post-launch (UserPass to SSO, SAML to SCIM, Identity Provider switching)
• Coordinate custom API integration projects with customers and Engineering teams
• Manage technical implementation timelines while ensuring successful customer outcomes

Data Services

• Deliver customer implementations for GraphQL API integrations supporting Metrics Widgets
• Configure and support Resource Library sFTP integrations when implemented post-launch
• Implement and support Data Connector (BigQuery) integrations
• Lead implementation of advanced data exchange solutions and future data products
• Consult with customers on data architecture and API best practices

Customer Success

• Build and maintain strong technical relationships with key customers
• Translate complex technical concepts into practical business solutions
• Provide technical consultation and strategic guidance on platform capabilities
• Identify and support revenue-generating opportunities across the customer base

We're looking for someone who enjoys solving technical challenges, building strong customer relationships, collaborating across teams, and translating complex technical concepts into actionable business value.