Operations Support Associate (Weekday Coverage)

Imagen Technologies·October 5, 2026·

🌍 Remote · New York, United StatesFull-timeCustomer Support

💰 $25 – $32/hr

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At a glance

Who can apply

United States

Work arrangement

Remote · New York, United States

Employment type

Full-time

Seniority

Junior

Salary

$25 – $32/hr · published by the employer

• ✓ Open to early-career candidates

Checked against the employer's source on October 20, 2026. Details come from the employer's posting; confirm them on the application page.

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Job Description

*Important: Please review the shift and training requirements before applying*

Please see below for the exact schedule:

• Monday - Friday: 11am - 8pm ET

This position also requires a remote two-week training period during daytime hours, Monday–Friday, outside of the regular shift schedule. Please ensure you can be flexible with this time commitment before applying.

• Serve as a primary point of contact for customers, technologists, clinicians, and radiologists. Triage and resolve calls, emails, chats, and support cases while maintaining accurate CRM documentation.
• Assist radiologists with study inquiries, worklist concerns, case prioritization, workflow flags, and other time-sensitive requests. Monitor clinical systems for SLA concerns and troubleshoot common imaging and order exceptions, including missing images or orders, demographic discrepancies, and accession/MRN mismatches.
• Facilitate clinical communications, including Critical Finding notifications, provider-to-provider calls, and follow-up on time-sensitive studies.

• Independently prioritize and manage active issues during assigned coverage. Maintain ownership through resolution, handoff, or appropriate escalation.
• Provide clear shift handoffs, identify recurring workflow or technical issues, and escalate concerns with sufficient context for efficient resolution. Contribute to documentation, SOPs, and process improvements while maintaining HIPAA and confidentiality requirements.

• Continue developing expertise in radiology workflows, PACS/RIS environments, clinical applications, and radiologist reading workflows through training, team reviews, and quality feedback.

• Associate’s degree plus 1 year of relevant radiology or healthcare support experience, or high school diploma/GED plus 3 years of relevant healthcare, radiology, or clinical support experience.
• Hands-on experience supporting radiology, diagnostic imaging, or teleradiology workflows strongly preferred, including familiarity with common imaging modalities such as X-ray, CT, MRI, and ultrasound.
• Experience with PACS/RIS systems and radiology workflow concepts, including orders, accessions, patient demographics, image availability, worklists, and study status. EHR/EMR experience such as Epic or Cerner preferred; experience with eRAD or comparable radiology platforms highly valued.
• Strong knowledge of medical terminology and the ability to communicate effectively with radiologists, physicians, technologists, and other clinical personnel.
• Demonstrated ability to manage high-volume ticket and call queues, prioritize time-sensitive issues, and work effectively within SLA expectations.
• CRM/ticketing experience required; Salesforce preferred. Strong communication, troubleshooting, multitasking, organization, and attention to detail required.

Compensation