Senior Customer Success Manager
💰 $180,000 – $200,000/yr
At a glance
- Who can apply
- Not stated by the employer
- Work arrangement
- Remote · Remote
- Employment type
- Full-time
- Seniority
- Senior
- Salary
- $180,000 – $200,000/yr · published by the employer
- ✓ Open to early-career candidates
Checked against the employer's source on October 15, 2026. Details come from the employer's posting; confirm them on the application page.
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Job Description
At Inscribe, we're on a mission to catch fraud with confidence. In 2017, we set out to build the first document fraud detection product. Today, we process millions of applications each year and work with many of the leading fintechs and banks across the U.S. We believe the game of cat-and-mouse in fraud requires a fundamentally new approach. With care for our customers, attention to detail, and grounded execution, we’re reimagining how fraud is detected and prevented.
Inscribe is trusted by leading banks and fintechs, including Coinbase, Plaid, Bluevine, and Ramp. Inscribe is backed by Threshold Ventures, Uncork Capital, Y Combinator, Crosslink Capital, and Foundry, and is headquartered in San Francisco, CA.
The Opportunity
Inscribe is seeking our second entrepreneurial senior customer success manager to help drive our enterprise and strategic customer success initiatives. You will be a core member of our GTM team and collaborate closely with our customers to ensure they are successful and receive maximum value from Inscribe. You will work with teams across Inscribe to coordinate support for customers and relay feedback to the sales, product, and engineering teams. You’ll be responsible for the post-sale customer lifecycle and aligning internal efforts to drive customer success. This will be a high impact role with the mandate to build a world-class customer success function from the ground up. We have ambitious goals as a company that are dependent on our customer's happiness, and in turn dependent on a strong customer success team.
Help lead our post-sale engagements to ensure our customers are successful
Build close relationships with our customers to understand their needs with the goal of maximizing value
Manage the onboarding and implementation process, including the design and execution of personalized plans for key enterprise accounts
Drive adoption and engagement by acting as a trusted customer advisor and become an expert in fraud detection and automation
Proactively build pipeline, identify and close opportunities for account expansions and growth
Perform quarterly business reviews with our customers to align on performance metrics, business needs, product roadmap and feedback
Act as a voice of the customer within internal team discussions. Collaborate with the product team to address customer feedback and incorporate insights into our product roadmap
Triage lead on technical issues with the customer and be able to loop in appropriate team members based on the customer’s needs
Own key success metrics such as retention, renewals, and account growth and report on customer health through weekly deal reviews and ad-hoc customer reviews
5+ experience in a B2B customer success or strategic account management role
You have exceptional relationship building and communication skills
You are obsessed over customer needs and making customers happy
You are relentlessly resourceful in achieving your goals
A true team player and enjoy working with cross-functional teams
You are a natural leader with an ability to rally others around a mission
You have experience coordinating multiple projects with both internal and external stakeholders
Experience in the fintech, banking or fraud space