Senior Field Service Engineer (f/m/d)
💰 $80,000 – $130,000/yrMarket estimate · not provided by the employer
At a glance
- Who can apply
- Portugal, Spain, Germany, France, Ireland, Netherlands +19 more
- Work arrangement
- Remote · Europe (EU travel required)
- Employment type
- Full-time
- Seniority
- Senior
- Salary
- $80,000 – $130,000/yr · market estimate
- ✓ Open to early-career candidates
Checked against the employer's source on October 15, 2026. Details come from the employer's posting; confirm them on the application page.
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Job Description
About Orbem
Orbem uses AI to industrialize MRI, delivering non-invasive insight into biological matter from fruits to the human body. Headquartered in Munich, Germany, with an office in Houston, Texas, we transform biological datasets into actionable intelligence to reduce waste, increase quality, and accelerate sustainability and health outcomes.
Your Role
As a Senior Field Service Engineer, you are the senior technical authority for keeping Orbem's systems running reliably at customer sites and internal labs. You own end-to-end resolution of complex, unplanned service incidents, acting as the escalation point when others cannot resolve issues. You adapt solutions to local conditions, mentor junior Field Engineers, and build maintenance playbooks. You are fully qualified to guide installation efforts, making you one of the most versatile members of our Field Operations team.
Your Day-to-Day Responsibilities
- Own diagnosis and resolution of complex, urgent service incidents at customer sites and internal labs without escalation
- Act as primary escalation point for difficult repairs from junior engineers and primary technical contact for suppliers and partners on-site
- Tailor maintenance and troubleshooting approaches to local site conditions, documenting deviations from standard procedures
- Create and improve maintenance and service SOPs/checklists, driving continuous PDCA cycles
- Mentor and coach junior Field Engineers on troubleshooting best practices and technical judgment
- Lead Site Visit Checklist execution and technical problem-solving during installation and upgrade projects as senior surge capacity
- Serve as primary technical feedback loop to Engineering, interpreting field findings, escalating risks, and proposing solutions
Requirements
- European driver's license required
- Travel up to 70% required, primarily within the EU
- Proven experience in complex field service troubleshooting and technical leadership
- Strong mentoring and documentation capabilities
- Ability to own incidents from first response through root cause analysis and resolution
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