Associate Customer Success Manager for Global Strategic Accounts

About the Role

Are you a passionate Associate Customer Success Manager with the desire to help global advertisers achieve success across today's evolving digital landscape?

As an Associate Customer Success Manager on our Global Strategic Accounts team, you'll play a critical role in helping Smartly's largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media. You'll work hands-on with Smartly's creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

Key Responsibilities

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention
• Act as a trusted partner by understanding customer goals, identifying growth opportunities, and aligning Smartly solutions to business outcomes
• Oversee end-to-end campaign setup, optimization, and performance tracking across Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility
• Develop deep expertise in Smartly's creative, automation, and data integration tools to deliver high-quality execution and consultative support
• Collaborate closely with Product and Engineering to surface customer feedback and influence future development
• Contribute to documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency

What We're Looking For

• 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment
• Proven ability to execute, optimize, and analyze paid media campaigns across social platforms (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads)
• Strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, and business intelligence or visualization tools
• Excellent communication and organizational skills, with ability to manage multiple workstreams and stakeholders across global teams
• Growth mindset—curious, proactive, and eager to deepen expertise across multiple digital ecosystems
• Ability to work mid-shift hours to align with team schedules

Salary Disclosure: The employer did not provide compensation information. The range shown ($70,000–$110,000 USD annually) is an editorial market estimate based on role level, location, and industry benchmarks, not an employer-provided figure. Actual compensation may vary significantly by candidate experience, qualifications, and location.