Enterprise Customer Success Manager
💰 $85,000 – $100,000/yr
At a glance
- Who can apply
- United States
- Work arrangement
- Remote · Remote – U.S.
- Employment type
- Full-time
- Salary
- $85,000 – $100,000/yr · published by the employer
- ✓ Open to early-career candidates
Checked against the employer's source on October 14, 2026. Details come from the employer's posting; confirm them on the application page.
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Job Description
About the Role
Snappy is hiring an Enterprise Customer Success Manager to drive retention, growth, and measurable outcomes for our Enterprise customer segment. You'll own the health and revenue performance of your book of business across the full customer journey, partnering closely with Account Management and internal teams to ensure customers are deeply engaged and receiving maximum value from the Snappy platform.
We seek individuals with proven success in dynamic, ambiguous environments—those experienced in building lasting customer relationships, willing to go above and beyond, and comfortable leveraging AI and modern tooling to work smarter and faster.
Key Responsibilities
- Manage a book of Enterprise customers ($15k–$100k/year spend) with direct accountability for Net Revenue Retention and retention outcomes
- Exceed monthly, quarterly, and annual targets
- Build and grow strategic, long-term relationships with multiple stakeholders at each customer
- Onboard and activate new customers from expansions and onboarding team graduations
- Conduct regular cadence calls to ensure customers derive value from Snappy and share employee recognition best practices
- Identify and drive upsells for additional gifting campaigns
- Lead executive business reviews to assess progress toward customer goals and mitigate challenges
- Drive retention campaign outreach to ensure repeat annual engagements
- Collaborate with operations partners on customer program requests
- Serve as primary escalation point for customer issues, working with internal teams to resolve
- Leverage AI tools and internal reporting to analyze your book, surface risks and opportunities, and prioritize high-impact actions
- Convey product feedback to product and engineering teams to shape roadmap
About You
You excel at building and maintaining customer relationships in fast-paced environments. You embrace modern tooling and AI to maximize efficiency and impact. You're detail-oriented, proactive, and passionate about driving customer success.
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