Ecommerce Operations Specialist

About Spotlight Media

Spotlight Media is a leading TikTok Shop Partner agency that specializes in scaling recognizable brands in social commerce. As a TikTok Shop–exclusive agency, every aspect of our operations—from strategy to hiring—focuses on winning on this platform. We've successfully helped brands launch, scale, and achieve millions in GMV on TikTok Shop, and we're committed to the belief that the future of e-commerce is social.

Our team comprises high-agency operators who take ownership, move fast, and evolve into leaders. This role is not a support position in the traditional sense—it's a training ground for future operators and Account Managers seeking meaningful growth and responsibility.

Role Overview

The Ecommerce Operations Specialist serves as the execution and operations backbone for TikTok Shop accounts. You'll work directly under an Account Manager, translating strategy into action, maintaining shop health, coordinating cross-functional initiatives, and ensuring flawless execution across multiple client accounts.

Key Responsibilities

TikTok Shop Operations

• Register and manage campaigns, flash sales, and backend promotions
• Execute day-to-day TikTok Shop backend operations including campaign setup, monitoring, product management, and in-system sampling workflows
• Track content performance and GMV delivery metrics
• Coordinate sample orders and product logistics with precision
• Support CRM campaign setup and integration
• Monitor shop health, inventory status, listings, and campaign readiness
• Proactively identify and flag operational risks or issues

Creator & Affiliate Operations

• Manage creator and affiliate communication and coordination across campaigns
• Draft and maintain creator content guidelines and comprehensive briefing documents
• Track sample requests, deliveries, posting status, and creator compliance metrics
• Support affiliate and paid collaboration programs from sourcing through final posting
• Oversee and guide virtual assistant execution for creator communication and data management

Content & Ads Execution Support

• Identify strong-performing TikTok Shop content and surface top creative assets
• Support creative rotation strategies by flagging ads for testing or performance boosting
• Maintain comprehensive content and performance documentation for cross-functional teams

Performance Tracking & Reporting

• Build and maintain detailed performance dashboards and reporting systems
• Compile account insights and KPIs for stakeholder reviews and strategic planning

This is an excellent opportunity for someone seeking to develop operational excellence in social commerce while working with cutting-edge TikTok Shop technology and high-performing brand partners.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.