Customer Experience (CX) Enablement Specialist

Spotnana·October 7, 2026·

🌍 Remote · United States - RemoteFull-timeCustomer Support

💰 $65,000 – $85,000/yr

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At a glance

Who can apply

United States

Work arrangement

Remote · United States - Remote

Employment type

Full-time

Experience

3+ years (as stated by the employer)

Salary

$65,000 – $85,000/yr · published by the employer

• ✓ Open to early-career candidates

Checked against the employer's source on October 15, 2026. Details come from the employer's posting; confirm them on the application page.

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Job Description

Let’s build what’s next, together.

We are Spotnana. We’re on a mission to modernize the infrastructure of the $11.7 trillion travel industry to power the perfect trip for travelers everywhere. Our Travel-as-a-Service platform is designed to make every trip better, whether someone is booking for work or leisure travel, building a travel tool, or looking to offer personalized experiences at scale.

• Build the future – We are leaders, we are innovators, we are ambitious.
• Commit to excellence – We’re accountable, we are partners, we are agile.
• Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners.

The opportunity ahead

How you'll help us build

• Deliver engaging training experiences for clients, TMC partners, travel agents, company administrators, and internal teams across implementations, product launches, and ongoing education.
• Create and maintain practical learning content including presentations, guides, videos, job aids, exercises, and other resources that make complex product functionality easy to understand and apply.
• Partner with Product, Engineering, QA, Implementation, Customer Success, and Operations to understand new functionality, identify training needs, and ensure enablement materials accurately reflect the product experience.
• Support client and TMC readiness through train-the-trainer programs, customized training, post-go-live support, and ongoing education based on user needs and workflows.
• Identify and close knowledge gaps by gathering learner and client feedback, surfacing recurring questions and workflow challenges, and improving training programs and materials over time.

Working model

• This is a remote role, with a preference for candidates who can work U.S. Eastern hours. Flexibility for occasional early start times is needed to support global client training sessions.
• Most training is delivered virtually, with occasional travel for in-person client training sessions.

Experience you bring

• Experience in the travel industry, corporate travel, travel agency operations, travel technology, or a related environment, with a strong understanding of travel booking and agent workflows.
• Hands-on experience with Amadeus and knowledge of GDS and/or NDC workflows; Sabre experience is a plus.
• At least 3 years of experience delivering instructor-led, virtual, or client-facing training and facilitating sessions for a variety of audiences.
• Experience creating training materials, presentations, documentation, videos, job aids, or other learning resources.
• Experience using AI tools to support content creation, script development, and efficient training and documentation workflows.
• Ability to learn complex product functionality and translate it into clear, practical training and documentation.
• Strong written and verbal communication, presentation, facilitation, and organizational skills.
• Ability to work independently and collaborate effectively with clients, partners, and cross-functional teams.

What to expect next

• Equity in the form of stock options, which provides partial ownership in the company, so you can share in the success of the company as it grows
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care, and commuter expenses
• Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
• Up to 26 weeks of Parental Leave
• Monthly cell phone/internet stipend
• Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more