Product Manager (Technical) - Identity & Access Management

About Zinnia

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. The company manages over $180 billion in assets under administration, serves 100+ carrier clients, 2,500 distributors and partners, and over 2 million policyholders.

The Role

As Product Manager for Customer Identity & Access Management (CIAM), you will shape how carriers, distributors, partners, and policyholders securely access Zinnia's platform. You will own the backlog and delivery for identity product areas—authentication, authorization, and user lifecycle—balancing security, compliance, and user experience while partnering with Engineering and Security teams.

Key Responsibilities

• Own the product backlog and contribute to the CIAM roadmap across consumer (policyholder), partner (distributor/agent), and workforce identity
• Write clear requirements and user stories for identity capabilities including authentication (SSO, MFA, passwordless), authorization (RBAC/ABAC, delegated access), and user lifecycle (registration, provisioning/SCIM, recovery, deprovisioning)
• Work with Engineering and Architecture on identity protocol decisions and implementation (OAuth 2.0, OpenID Connect, SAML, SCIM)
• Contribute to build-vs-buy and platform evaluations for identity providers, maintaining integration consistency across Zinnia products
• Balance security, privacy, and usability to reduce friction while protecting against account takeover, credential stuffing, and abuse
• Partner with Security, Risk, and Compliance to ensure identity features meet insurance industry regulatory and compliance obligations
• Track feature performance and success metrics (authentication success rates, MFA adoption) to prioritize improvements
• Serve as day-to-day point of contact for identity requirements across Product, Engineering, and Security teams
• Support release planning and ensure enhancements respond to carrier, distributor, and end-user needs

Required Qualifications

• 5+ years in Product Management with exposure to identity and access management or customer identity (CIAM)
• Bachelor's degree or Master's degree in technology or related field (or equivalent experience)
• Working knowledge of modern identity standards and protocols: OAuth 2.0, OpenID Connect, SAML, SCIM, and session/token concepts
• Familiarity with CIAM/IAM platforms and identity providers (Okta, Auth0, Ping, Microsoft Entra/Azure AD)

Salary Disclosure: This listing shows an editorial market estimate of $130,000–$190,000 USD annually. This is not employer-provided compensation and may vary based on experience, qualifications, location, and market conditions.