Program Manager

About AcuityMD

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, identify customer variations, and unlock opportunities for physicians to better serve patients. Backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, we're a high-growth AI and data company scaling rapidly to support the ~6,000 new medical devices approved by the FDA annually.

The Role

As Program Manager, you will ensure our largest, most strategic accounts experience world-class success on the AcuityMD platform. You'll manage the most complex organizations, technology portfolios, and technical requirements—customers with the greatest opportunity to drive positive impact on patient care and business outcomes.

These customers are often in constant implementation phases, deepening initial adoption and expanding use across multiple business units. You'll partner closely with sales executives, solutions engineers, and customer success managers across Enterprise and Strategic segments to deliver cohesive experiences for critical accounts.

Key Responsibilities

• Oversee strategic customers throughout their complete implementation journeys
• Partner with account executives and solution engineering to scope, price, and position implementation, integration, and premium success services
• Partner with customers to understand their existing technology stack and AI roadmap; develop and own joint transformation plans ensuring successful adoption, scaling, and governance of AI-powered workflows within AcuityMD
• Project manage implementation programs for our largest customers, including platform setup, configuration, and testing to ensure proper functionality
• Coordinate internal and external resources to manage project scope changes and ensure customer success

Team Mission

The Professional Services team is part of a tightly integrated commercial organization delivering end-to-end customer experience from initial sale through implementation, ongoing support, and expansion. We provide frictionless project experiences, turning customers into true partners and 'raving fans' by prioritizing their success.